Janet Bear
Maple Ridge,BC
Summary
Accomplished General Manager at Don Osos Restaurant, adept in operations management and leadership, significantly enhancing team performance and customer satisfaction. Leveraged problem resolution and inventory control skills to streamline processes, achieving a notable increase in sales and profitability. Demonstrates exceptional training and coaching abilities, fostering a culture of excellence and loyalty.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Don Osos Restaurant
11.2020 - Current
- Reviewed financial reports to identify trends for strategic adjustments.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Obtained excellent bartending and serving skills.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Key Holder
Boathouse
01.2018 - 06.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Host
Red Robin
10.2017 - 01.2018
- Facilitated communication between kitchen and front-of-house to streamline service.
- Enhanced atmosphere with attentive service and personalized attention.
- Managed reservations to optimize seating and minimize wait times.
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Key Holder
Cupcakes
06.2017 - 10.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Decorated pastries and cupcakes.
- Executing daily prep list such as prepping buttercreams, baking cupcakes and stocking fridges.
Sales Associate
Forever 21
11.2016 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Crew Trainer
McDonald’s
03.2014 - 09.2016
- Created engaging training programs to enhance employee skills.
- Promoted awareness of safety procedures among crew members.
- Provided constructive feedback for enhancing individual contributions.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Education
High School Diploma -
Killarney Secondary
Vancouver, BC06.2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Inventory control
- Goal setting
Languages
English
Certification
Serving It Right
Timeline
General Manager
Don Osos Restaurant
11.2020 - Current
Key Holder
Boathouse
01.2018 - 06.2018
Host
Red Robin
10.2017 - 01.2018
Key Holder
Cupcakes
06.2017 - 10.2017
Sales Associate
Forever 21
11.2016 - 10.2017
Crew Trainer
McDonald’s
03.2014 - 09.2016
Serving It Right
High School Diploma -
Killarney Secondary
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