Janet Akinbowale
Sault Ste. Marie,ON
Summary
Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in Customer related services. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
JENDOL SUPERMARKET
01.2019 - 02.2022
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
ShopRite Supermarket
08.2010 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Associate of Science - Health Care Administration
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON12.2023
Bachelor of Arts - Sociology
Delta State University
Abraka Delta State10.2001
Skills
- Computer skills
- Cash Register Systems
- Liquor Law Compliance
- Time Management Skills
- Customer Relations
- Self Motivated
- Work under pressure
- Team Player
- Customer Service skills
Languages
English
Native or Bilingual
Certification
- SMARTSERVE Certificate - 2023-2028
- CPR and First Aid Training - 2023-2028
- MASK FIT- 2023-2025
Timeline
Customer Service Representative
JENDOL SUPERMARKET
01.2019 - 02.2022
Cashier
ShopRite Supermarket
08.2010 - 03.2018
Associate of Science - Health Care Administration
Sault College of Applied Arts And Technology
Bachelor of Arts - Sociology
Delta State University
- SMARTSERVE Certificate - 2023-2028
- CPR and First Aid Training - 2023-2028
- MASK FIT- 2023-2025
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