Janet Aguayo

In Store Recruiter:

• Partner with HR team to outline and define position requirements in accordance with company needs.
• Meet with managers to discuss vacancies, applicant qualifications and characteristics of top candidates
• Determine required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
• Conduct initial phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes to determine qualification for in-person interviews.
• Develop relationships with potential job candidates to promote effective communication throughout hiring processes.
• Orient newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Coordinate and assist on technical training for new staff members.
• Update training processes by reviewing existing documentation for compliance purposes.
• Implement employee retention strategies.

Customer Service Clerk - Bookkeeper:

• Provide high-quality customer service with our Company's customer service standards and policies and procedures.
• Handle customer inquiries and suggestions courteously and professionally.
• Use of my bilingual skills to assist customers in Spanish.
• Actively listen to customers, handle concerns quickly, address customers needs, resolve concerns and escalate major issues to supervisor if can't be solved at my level.
• Follow-through on all critical inter and outer-departmental escalations to increase customer retention rates.
• Answer constant flow of customer calls with minimal wait times.
• Participate in team meetings and training sessions to stay informed about product updates and changes.
• Exhibit high energy and professionalism when dealing with clients and staff.
• Educate customers about our Safeway app in the full process from explaining the benefits about using the app, downloading it, signing them up and teaching them how to browse the app to get the promotions and learn all the features.
• Promote available products and services to customers during service.
• Cross-train and provide backup support for organizational leadership.
• Train staff regarding operating procedures and company policies and services.
• Process customer returns, discount coupons, sell of gift cards, money orders, wire transfers, and lottery.
• Operate electronic scanning cash register to total customer's final bill and receive final payment for their purchases.
• Monitor inter-office mail, email and company website daily for updated information.
• Monitor cash drawers in multiple checkout stations and maintained adequate cash supply.
• Balance and reset tills using the cash management computer system (Veribalance).
• Count paper currency, coins, credit card receipts and checks and totals against print outs of accuracy.
• Count and verify funds in safe and prepare for pick up by armored carrier.
• Operate computer to input numerical date. Prepare various statistical reports using computer.

Cashier - Checker:

• Greet customers and provide friendly, courteous and efficient customer check out service.
• Build relationships with customers to encourage repeat business.
• Scanning merchandise and handle groceries of varying weights.
• Operate electronic scanning cash register to total customer's final bill.
• Receive payment for customer purchases (debit, credit or check payment) and count back correct change when cash purchase is made.
• Learn and follow all applicable company policies and procedures regarding discounts, coupons, refunds, cash handling, employee purchase and all other transactions handled at the register.
• Bag groceries ensuring items are not damaged.
• Maintain a clean and safe work area.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Responded to and resolved customer questions and concerns.