JANESSA YBANEZ
American Canyon
Summary
Detail-oriented and adaptable professional with experience in customer service, guest support, and administrative tasks. Strong communication and organizational skills with the ability to manage multiple responsibilities in fast-paced environments while maintaining a welcoming and professional experience for guests and team members.
Overview
5
5
years of professional experience
Work History
Wax Specialist
European Wax Center
Fairfield
10.2024 - Current
- Provided high-quality waxing services in a clean and welcoming environment.
- Educated clients on aftercare procedures, enhancing their skin health and satisfaction.
- Fostered positive relationships with clients, increasing retention and loyalty.
- Greeted customers and delivered exceptional service, creating a welcoming atmosphere.
Front Desk Receptionist
Spawell
Napa
05.2024 - 10.2024
- Greet and direct guests, enhancing their experience with professional and courteous service.
- Handled phone calls to provide accurate information and promptly resolve inquiries.
- Coordinated client scheduling and bookings to ensure seamless appointment management.
- Enhanced sales through effective client communication and relationship building.
Barista/Trainer/Supervisor
Starbucks
Fairfield
12.2021 - 10.2023
- Trained new baristas on beverage preparation techniques and customer service standards.
- Implemented innovative strategies to improve service quality and operational efficiency.
- Led and supported the team efficiently.
- Managed detailed inventory and cash operations, ensuring accuracy and accountability.
- Created relationships and elevated experiences for guests.
Hostess/Trainer/Foodrunner
Yard House
Concord
03.2021 - 01.2022
- Managed guest flow to optimize dining experience and streamline operational flow.
- Addressed complex customer requests with precision, resulting in high levels of satisfaction.
- Responded to customer inquiries via phone regarding takeout orders, personal accommodations, and reservations, ensuring clarity and satisfaction.
Education
Esthetics -
Milan Institution of Cosmetology
Vacaville, California04-2024
Associate's Degree - Business Administration
Napa Valley College
Napa, California12-2023
Skills
- retail product knowledge
- customer service
- guest relationships
- hospitality
- multitasking
- time efficiency
- teamwork
- problem-solving
- communication
- fast learner
Timeline
Wax Specialist
European Wax Center
10.2024 - Current
Front Desk Receptionist
Spawell
05.2024 - 10.2024
Barista/Trainer/Supervisor
Starbucks
12.2021 - 10.2023
Hostess/Trainer/Foodrunner
Yard House
03.2021 - 01.2022
Esthetics -
Milan Institution of Cosmetology
Associate's Degree - Business Administration
Napa Valley College