Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janessa Warrington

Hamilton,ON

Summary

Knowledgeable and dedicated customer service professional, Solid team player offering positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Hamilton, ON
12.2021 - Current
  • Helped 50+ customers daily with positive attitude and focused on customer satisfaction.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Contributed to sales growth by upselling products and services based on individual customer requirements
  • Kept up with minimal wait times and customer satisfaction scores.

Barista

The Sunshine Doughnut Co
Hamilton, ON
02.2021 - 07.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Achieved improved sales results with persuasive presentations that showcased product benefits.

Administrative Assistant

St Josephs Healthcare Hamilton
Hamilton, Ontario
09.2019 - 01.2020
  • Answered 20-30 calls through multi-line phone system, routed calls, delivered messages to staff and greeting visitors.
  • Coordinated and scheduled meetings and conference calls to optimize communication between staff on unit.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues

Education

GED -

George Brown College
Toronto, ON
09.2022

High School Diploma -

Westdale Secondary School
Hamilton, ON
01.2022

Skills

  • Attention to detail
  • Cash Handling
  • New hire training
  • Microsoft applications proficiency
  • Cultural Awareness
  • Active Listening
  • Decision Making
  • Office administration

Certification

  • First Aid/CPR Certified
  • Customer Service Certified
  • Infection Control Certified

Timeline

Barista

Starbucks
12.2021 - Current

Barista

The Sunshine Doughnut Co
02.2021 - 07.2022

Administrative Assistant

St Josephs Healthcare Hamilton
09.2019 - 01.2020

GED -

George Brown College

High School Diploma -

Westdale Secondary School

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Janessa Warrington