Janessa Jaugan
ROCKLIN
Summary
Dedicated college student with a great background in customer service. Always looking for greater opportunities, seeking hands-on experience within the medical field as a clinical medical assistant.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The 12 Wine Bar and Kitchen
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Fukumi Restaurant Group
05.2023 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Health Sciences
Sacramento State
Sacramento, CA05-2026
Certificate - Clinical Medical Assistant
Roseville Adult School
Roseville, CA07-2025
Whitney High School
Rocklin06-2022
Skills
- Customer service
- Medical terminology knowledge
- Multitasking Abilities
- CPR
- Immunization administration
- Phlebotomy techniques
- Professionalism and ethics
- Trustworthy companion
- Patient scheduling
- HIPAA compliance
- Vital signs monitoring
- Clinical documentation
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR; BLS Certification 2025
Timeline
Server
The 12 Wine Bar and Kitchen
07.2024 - Current
Server
Fukumi Restaurant Group
05.2023 - 05.2024
Bachelor of Science - Health Sciences
Sacramento State
Certificate - Clinical Medical Assistant
Roseville Adult School
Whitney High School
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