Summary
Overview
Work History
Education
Skills
Languages
Certification
Volunteer Experience
Timeline
Generic

Janessa Heslegrave

Summary

Highly motivated and results driven Loss Prevention & Health and Safety Executive with over 20 years experience. Proven ability to execute results in both luxury department stores and small boutique retailers.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director of Loss Prevention

Suzy Shier/Le Chateau
09.2021 - Current
  • Responsible for the implementation of the strategic loss prevention mission and vision and to act within the scope of corporate objectives and policies to accomplish assigned goals
  • Directs and coaches a team of Regional Loss Prevention Managers - scope of 114 locations
  • Development and execution of shrink reduction plans that meets the operational needs of the business by ensuring a balance between information, investigation, and setting consistent standard practices
  • Development, implementation, and consistent evaluation of all Loss Prevention Compliance audits
  • Consistent analyzing of region shrink history, recognize market trends, and translate information into shrink reduction opportunities
  • Develop and maintain partnerships with fellow Loss Prevention Executives in the Retail Industry including the Retail Counsel of Canada
  • Assist and support Human Resources in development and execution of Health and Safety practices and standard as her OHS and WHMIS guidelines
  • Responsible for evaluating, implementing, and developing strategies around all Loss Prevention Systems including CCTV, EAS, Security devises, alarm systems
  • Responsible for vendor evaluation, partnership and contracts involving all Loss Prevention systems supplied by third parties
  • Creation and execution of Inventory counts in all locations including use of a third-party inventory management and counting partners

Loss Prevention Manager

Nordstrom
08.2017 - 09.2021
  • Internal Investigations Expert for Canada
  • Led National strategy calls educating and exploring topics of Internal Investigations, Organized Retail Crime, and Operations
  • Assist in running all aspect of Operations including shipping, customer experience, cash office and cash handling processes
  • Led all inventory counts and processes, responsible for maintaining inventory integrity and low inventory shrink results
  • Conduct Internal Investigations and interviewing of employees as per company standards
  • Conduct ORC investigations while partnering with appropriate law enforcement agencies
  • Coach, demonstrate, and review all external apprehension processes within Canada
  • Maintain and create awareness on corporate standards for all internal reports and programs
  • Create and maintain an environment that is passionate about customer service and set a great example of professionalism, ownership, and initiative
  • Ensuring all Nordstrom cases or incidents are documented correctly and in a timely manner through internal tracking and external law enforcement agencies
  • Demonstrate productivity through delivering results
  • Train and inspire all operational and executive staff on loss control and prevention measures
  • Supervised surveillance, detection, and criminal processing related to theft and criminal cases
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork

Asset Protection & Audit and Control Manager

Holt Renfrew Ltd.
02.2012 - 04.2017
  • Part of the Senior Store Management Team that supported an annual sales budget of over $300 Million
  • Recruit, manage, coach, and mentor all associates in the building
  • Oversee Asset Protection Investigators and Audit and Control Associates
  • Oversee banking, sales audit, accounts payable, petty cash, and cash float management functions
  • Develop and implement emergency procedures and loss action plans
  • Coach, guide, train, and mentor Management team in asset protection and shrink related issues and education
  • Preform regular POS exception based reporting audits
  • Leading JHSC to identify hazards and resolve accidents or unsafe work or shopping experiences
  • Conduct internal and external investigations
  • Build and maintain strong partnerships with law enforcement, security team, and other retailers
  • National First Aid and CPR Instructor

Loss Prevention and Safety Manager

Lowes Canada
04.2009 - 08.2011


  • Promote Lowe's Mission, Vision, and Values while controlling inventory shrink to achieve plan and improve profits
  • Prevent accidents to create a safe working and shopping environment
  • Control expenses to maximize LP department ROI and company P&L
  • Coach and Mentor all associates, including Senior Management, in regards to Safety and Shrink programs, procedures, and policies
  • Co-Chair of Joint Health and Safety Committee
  • Perform internal investigations and interviews

Loss Prevention Lead

Sears Canada
09.2004 - 04.2009
  • Hire, develop and lead enthusiastic and ambitious Loss Prevention Teams in the all Greater Toronto locations
  • Reduce inventory losses through CPTED initiatives and action plans
  • Investigate internal theft via use of POC extract reporting systems
  • Liaise with financial institutions to control company losses due to fraud
  • Train Investigators on crisis response procedures, conflict resolution, apprehensions, legal report writing, testifying in court proceedings
  • Educate and train over 200 associates on credit card fraud, cash procedures, health and safety, loss control, and Facility Crisis Response procedures
  • Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
  • Liaise with law enforcement and emergency (safety) services to coordinate legal and personal health issues.

Education

Forensic Post Graduate Courses - Forensic Investigation

British Columbia Institute of Technology
04.2006

Graduate Certificate Forensic Investigations -

British Columbia Institute of Technology
04.2005

Police Foundations -

BCIT / Seneca College
04.2004

Skills

  • Inventory Shrink Reduction Expertise
  • Loss Prevention Expertise
  • Internal Investigations - Wicklander Zulawski certified
  • First Aid & CPR Trainer
  • OSSA and OHSA certified
  • Crisis Situations
  • Policy Development
  • Vendor Relations
  • Law Enforcement Collaboration

Languages

English
Native or Bilingual

Certification

  • Standard and Emergency First Aid, CPR, and AED Instructor Certification
  • Member of the International Association of Financial Crimes Investigators
  • Valid Ontario Security License
  • Wicklander – Zulawski Interviewing Certification
  • Valid G Class Driver's License
  • OSSA Level 1 & 2 Certification
  • WHMIS certification
  • Handcuff Certification
  • Self Defense Training
  • Active Shooter Response Training
  • Mental Health Customer Service Training

Volunteer Experience

  • Help 2 Kids, Malawi, Africa, 03/2017, 05/2017
  • Jovellanos Cuba, 2014, 2015
  • MADD Mothers Against Drunk Driving, York Region Chapter
  • Toronto Police Services
  • Charity Events

Timeline

Director of Loss Prevention

Suzy Shier/Le Chateau
09.2021 - Current

Loss Prevention Manager

Nordstrom
08.2017 - 09.2021

Asset Protection & Audit and Control Manager

Holt Renfrew Ltd.
02.2012 - 04.2017

Loss Prevention and Safety Manager

Lowes Canada
04.2009 - 08.2011

Loss Prevention Lead

Sears Canada
09.2004 - 04.2009

Forensic Post Graduate Courses - Forensic Investigation

British Columbia Institute of Technology

Graduate Certificate Forensic Investigations -

British Columbia Institute of Technology

Police Foundations -

BCIT / Seneca College

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Janessa Heslegrave