JANESSA BECERRA
Panda Express
Kerman
3
years of professional experience
Motivated and dedicated Shift Lead at Panda Express with over 2 years of experience and has strong leadership, communication, and customer service skills. Promoted from Counter Help to Shift Lead in 2025 based off strong performance and leadership potential. Passionate about developing team members, improving restaurant performance, and providing excellent guest experiences. Seeking to advance into an Assistant Manager position to take on greater responsibilities, strengthen leadership, and contribute to the continued success of Panda Express.
Work History
Shift lead
1 Year 6 Months- Delegated tasks and assigned responsibilities to enhance operations during busy shifts
- Train, coach and support new employees to maintain company standards and improve team performance
- Manage cash register, handle transactions, and assist with cash reconciliation and closing procedures
- Assist with inventory control, restocking, and minimizing food waste to support management efforts
- Demonstrated leadership, communication, and problem-solving skills in a fast-paced environment.
Counter help
1 Year 2 Months- Deliver exceptional customer service through greeting guests, taking orders, and ensuring satisfaction.
- Addressed customer questions and concerns professionally to create a positive dining experience.
- Follow food safety, and sanitation procedures to maintain a safe workspace.
- Demonstrated reliability, and leadership potential, resulting in promotion to Shift Lead.
- Worked efficiently in a fast-paced environment while managing multiple responsibilities.
Education
High school diploma
- GPA: 3.8 GPA
Skills
Team Leadership
Cash Handling
Time Management
Food safety practices
Problem Solving
Employee Training
Timeline
Shift lead
Panda Express
04.2025 - CurrentRead More
Counter help
Panda Express
02.2024 - 04.2025Read More
Fresno City College
High school diploma
Read More