Jane Njeri Nganga
Edmonton,AB
Summary
Dynamic professional with a friendly, positive attitude and proven customer service skills at uchumi supermarket. Recognized for exceptional problem-solving abilities and attention to detail, enhancing team collaboration and efficiency. Committed to delivering outstanding results while managing time effectively, contributing to a 20% increase in customer satisfaction ratings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Grocery Stocker
Uchumi Sup
01.2023 - 02.2025
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated merchandise pricing to match new values and special promotional rates.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Completed inventory accounts to keep records current and promote accurate ordering.
CAHIER
Nakumatt Holdings
01.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Fast Food Worker
FUNTIME FAST FOOD
02.2017 - 01.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
MBA - Hospitality Administration And Management
KENYA UTALII COLLEGE
KENYAM.D. - Marketing Management
MAKINI SCHOOL OF BUSINESS MANAGEMENT
KENYA01-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Certification
WHMIS 2015Certificate
CSTS(2020)certificate
Timeline
Grocery Stocker
Uchumi Sup
01.2023 - 02.2025
CAHIER
Nakumatt Holdings
01.2022 - 03.2023
Fast Food Worker
FUNTIME FAST FOOD
02.2017 - 01.2020
MBA - Hospitality Administration And Management
KENYA UTALII COLLEGE
M.D. - Marketing Management
MAKINI SCHOOL OF BUSINESS MANAGEMENT
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