Motivated professional with extensive entrepreneurial and management experience. Proven ability to build and sustain strong relationships with colleagues, staff, and clients while overseeing administrative and sales teams. Demonstrates effective leadership and collaboration skills, applying business acumen to achieve and surpass organizational objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Owner
Empress Hair and beauty supplieslts
New Westminster, British Columbia
09.2010 - Current
Managed daily operations of a hair and beauty supply store.
Identified opportunities for cost savings through waste reduction initiatives.
Developed relationships with suppliers to negotiate better prices.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Oversaw inventory management and maintained optimal stock levels.
Oversaw daily store operations and maintained high customer service standards.
Managed inventory levels and conducted regular stock audits to ensure accuracy.
Trained and mentored staff on product knowledge and sales techniques.
Developed promotional displays to enhance product visibility and attract customers.
Implemented loss prevention strategies to minimize shrinkage and protect assets.
Coordinated employee schedules to optimize workforce efficiency during peak hours.
Enforced company policies and procedures to maintain a safe shopping environment.
Analyzed sales trends to inform inventory purchasing decisions and merchandising strategies.
Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Resolved customer complaints in a timely manner.
Created weekly work schedules for store personnel.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Managed daily banking activities such as deposits and withdrawals.
Updated and maintained store signage and displays.
Prepared monthly reports on sales figures, expenses, profits.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Ensured compliance with safety regulations and company policies.
Monitored inventory levels and placed orders to restock shelves.
Established customer service standards and monitored staff compliance.
Maintained accurate records of employee performance reviews.
Strengthened work flow productivity by hiring, managing and developing top talent.
Evaluated store performance and incorporated feedback to implement improvement plans.
Performed regular price checks to ensure competitive pricing.
Established store tactics and strategies to achieve operational performance and sales goals.
Developed strategies to maximize sales and profitability.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Updated POS system with new products and promotional offers.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Home Health Care Worker
the hiring society
New Westminster, British Columbia
08.2025 - 12.2026
Assisted patients with daily living activities and personal care tasks.
Monitored patient vital signs and reported changes to nursing staff.
Provided companionship and emotional support to patients during care routines.
Administered prescribed medications under the supervision of healthcare professionals.
Education
Graduate Certificate - Health Care Assistant
WCC
Surrey, BC
01-2026
Bachelor of Science - Biological Sciences
Simon Fraser University
Burnaby, BC
09-1998
High School Diploma -
Brontë College of Canada
Oakville, ON
09-1993
Skills
Patient care
Inventory management
Healthcare documentation
Customer service
Sales analysis
Team building
Event planning
Staff training
Merchandise planning
Promotional planning
Inventory control
Staff hiring
Client service
Small business operations
Affiliations
Love hiking
yoga
going to the gym.
movies and music
Dancing
Languages
English
Native/ Bilingual
Luganda
Native/ Bilingual
Swahili
Full Professional
Accomplishments
Completed the ICCC program for small business mini MBA (2023)