Janely Hernandez
Corona
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Server
Shogun Hibachi & Sushi
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
Lead Hostess
Shogun Hibachi & Sushi
03.2021 - 08.2024
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles, including busser, server and to-go stations.
Education
High School Diploma -
Norco Highschool
Norco, CA06.2022
Skills
- Customer service
- Service prioritization
- Team collaboration
- Effective multitasking
- Patience and empathy
- Reliable and trustworthy
- Active listening and communication
Languages
Spanish
Native or Bilingual
Timeline
Server
Shogun Hibachi & Sushi
08.2024 - Current
Lead Hostess
Shogun Hibachi & Sushi
03.2021 - 08.2024
High School Diploma -
Norco Highschool
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