Janelli Ortega
West Covina
Summary
Detail-oriented individual with extensive 27-year background in healthcare, focusing on patient account management, medical billing, and staff oversight to enhance revenue cycle efficiency and maintain compliance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Emanate Health Foundation
West Covina
01.2021 - Current
- Facilitated effective communication with patients regarding insurance and billing inquiries.
- Streamlined office operations to improve efficiency and achieve team objectives.
- Collaborated with clinical staff to maintain seamless patient flow in facility.
- Resolved patient concerns and addressed issues to enhance service quality.
- Trained new staff on office procedures and protocols for patient interactions.
- Maintained accurate electronic documentation of patient records.
- Monitored compliance with HIPAA regulations to safeguard confidential patient information.
- Processed referrals from primary care providers for specialist consultations.
Medical Office Manager
Raymond A Barajas, MD INC
El Monte
01.1997 - 12.2020
- Managed daily operations of a busy medical office, ensuring efficient patient flow and satisfaction.
- Supervised front desk staff and streamlined scheduling processes to enhance service delivery.
- Coordinated patient appointments and maintained accurate medical records for improved care continuity.
- Implemented office procedures that increased workflow efficiency and compliance with regulations.
- Trained and mentored new administrative staff on policies, software, and customer service protocols.
- Oversaw patient billing, collections, and financial counseling to ensure timely payments and accuracy.
- Developed plans to optimize patient flows and increase operational efficiency while generating revenue.
- Conducted audits of medical records to guarantee accuracy and completeness of documentation.
Education
Degree - Social Sciences
California State University, San Bernardino
San Bernardino, CA12-2024
Natural Sciences
East Los Angeles College
Monterey Park, CA06-2014
Skills
- Effective communication
- Staff training
- Customer service
- Compliance monitoring
- Problem resolution
- Patient confidentiality
- Electronic records management
- Insurance verification
- Organizational standards
- Medical terminology
- HIPAA protocol adherence
- Patient registration
- Patient records management
- Payment arrangements & negotiation
- Proficient in Microsoft windows and Excel
- Policy compliance
- Critical thinking skills
- Insurance practices
- Administrative supervision
- Verbal and written communication
- Proficient in Microsoft
Performance improvement
Languages
Spanish
Professional
Certification
Comprehensive Perinatal Healthcare Worker
Affiliations
Volunteer church member
Timeline
Patient Coordinator
Emanate Health Foundation
01.2021 - Current
Medical Office Manager
Raymond A Barajas, MD INC
01.1997 - 12.2020
Degree - Social Sciences
California State University, San Bernardino
Natural Sciences
East Los Angeles College