Janelle Janjay Gibson
Ottawa,ON
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
Work History
Manager
JJ Boutique
03.2020 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Sales Associate
Royal Super Market
02.2019 - 04.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Arts - Accounting And Management
United Methodist University
Monrovia, Liberia08-2019
Skills
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Staff Training and Development
- Operations Management
- Customer Relationship Management (CRM)
- Verbal and written communication
- Cross-Functional Teamwork
- Performance Evaluations
- Business Development
Languages
English
Full Professional
Timeline
Manager
JJ Boutique
03.2020 - 04.2024
Sales Associate
Royal Super Market
02.2019 - 04.2024
Bachelor of Arts - Accounting And Management
United Methodist University
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