Janelle Wright
Walnut Creek
Summary
Detail-oriented and customer-focused professional with over 5 years of experience in patient care coordination and sales management. Proven track record in managing patient relations, driving sales, and optimizing operational efficiency. Adept at leading teams, enhancing client satisfaction, and ensuring compliance with policies. Passionate about creating a welcoming and rejuvenating environment for clients, dedicated to promoting health and wellness through exceptional management and customer service.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
La ViE MD
Danville, CA
06.2025 - Current
- Coordinated patient scheduling and follow-up communications, ensuring seamless appointment management..
- Trained new staff on patient care protocols and administrative procedures for consistency in service delivery.
- Managed patient inquiries and concerns, providing timely resolutions to enhance satisfaction.
- Developed and implemented workflow improvements to optimize clinic operations and efficiency.
- Collaborated with medical teams to ensure accurate documentation of patient records and treatment plans.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Patient Care Coordinator
LaserAway
10.2021 - 05.2025
- Specialized in dynamic business-to-consumer sales, consistently exceeding quotas through personalized interactions.
- Demonstrated exceptional face-to-face, phone and virtual deal closure skills, building trust and rapport with each patient.
- Independently sourced and secured leads, contributing significantly to the overall success of the sales team.
- Played a pivotal role in clinic management, overseeing daily operations, customer service, and appointment scheduling.
Sales Manager
ULTA
11.2019 - 09.2021
- Collaborate with managers and internal departments to achieve monthly on time performance sales goals and customer service goals by discussing company updates to policy and procedures, customer issues, and best practices for creating exceptional customer experiences.
- Work closely with senior management to develop new ideas for efficiency in sales operations.
- Organized new programs and events to increase sales and payroll resulting in a 15% increase in revenue.
- Created a program to coach team members in providing exceptional service and maintaining guest loyalty.
- Analyzed and interpreted financial and operational reporting regularly, including store visits and audit results.
- Transformed underperforming metrics and cultivated strategies that leverage company tools, programs and resources to grow the business.
Education
High School Diploma - Communications
CSU East Bay
01-2003
Highschool Diploma - undefined
Seaside Highschool
01-2001
Skills
- Management
- Communication Skills
- Active Listening
- Time Management
- Multitasking
- Administrative Skills
- Patient Engagement
- Conflict Resolution
- Medical Terminology
- Adaptability
- Team Building
- Sales
Timeline
Patient Care Coordinator
La ViE MD
06.2025 - Current
Patient Care Coordinator
LaserAway
10.2021 - 05.2025
Sales Manager
ULTA
11.2019 - 09.2021
Highschool Diploma - undefined
Seaside Highschool
High School Diploma - Communications
CSU East Bay