Janelle Walsh
Gander,Newfoundland
Summary
Results-driven professional with a proven track record in seizing opportunities for business expansion and innovation. Skilled in enhancing profitability, reducing costs, and elevating customer service standards. Adept at leading and supervising operational and sales teams to achieve organizational goals. Highly organized and reliable individual capable of managing multiple priorities with a positive outlook. Eager to take on additional responsibilities to contribute to team success. Seeking a part-time position to leverage interpersonal skills, time management abilities, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Retail Merchandising Associate
Hallmark
03.2025 - Current
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Collaborated with store management to optimize merchandise layouts, maximizing customer interest and sales performance.
- Supported store-wide initiatives for visual consistency across all departments, contributing to a unified shopping experience.
- Conducted regular price audits to ensure accurate pricing, preventing potential loss of revenue or customer dissatisfaction.
- Performed regular maintenance on displays, keeping them clean, organized, and up-to-date with seasonal trends.
- Managed markdowns efficiently, minimizing losses while maintaining positive customer perception of value-for-money offerings.
- Enhanced customer satisfaction by providing knowledgeable assistance and personalized recommendations.
- Contributed to the achievement of store sales goals by driving consistent execution of merchandising best practices.
- Increased sales by implementing effective merchandising strategies and visually appealing displays.
- Elevated the retail environment through attention to detail in presentation standards, creating a visually compelling shopping experience.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Created and enforced detailed organization processes to increase quality and service standards.
- Completed inventory accounts to keep records current and promote accurate ordering.
Business Owner
Yum Yum's Cakes And Confections
04.2017 - Current
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Interacted well with customers to build connections and nurture relationships.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Analyzed customer preferences to design and create tailored products.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Managed all baking operations professionally and handled all problems confidently.
Head Cake Decorator
Loblaws
08.2024 - 06.2025
- Provided exceptional customer service through detailed consultations, leading to increased repeat business and referrals.
- Worked with customers to define cake vision based on color, theme, size and price.
- Contributed to positive workplace culture by organizing team-building activities that fostered camaraderie among colleagues.
- Decorated cakes according to customer requests and themes.
- Assisted in menu development by contributing creative ideas for specialty cakes based on current consumer trends and preferences.
- Collaborated with bakery team for efficient workflow, resulting in timely order completion and increased productivity.
- Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
- Monitored food safety protocols within the decorating department, ensuring full compliance with local health regulations and company policies at all times.
- Mentored junior decorators in advanced techniques, fostering a supportive learning environment for continuous skill development.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Cashier
Mainly Mags
10.2015 - 03.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Answered questions about store policies and addressed customer concerns.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Manager
Photos Unlimited Portrait Studios
11.2014 - 09.2015
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced team productivity by providing clear expectations, guidance, and constructive feedback to staff members.
- Developed strong relationships with clients through excellent communication skills and attentive customer service.
- Facilitated a safe work environment by implementing and enforcing strict safety protocols in accordance with industry standards and regulations.
- Oversaw training programs for new hires, ensuring they were fully prepared to deliver exceptional service in line with the studio''s standards of excellence.
- Expanded the studio''s service offerings by researching industry trends and incorporating popular photography styles into portfolios.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Applied effective time management techniques to meet tight deadlines.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Town Clerk
Local Service District Of Benton
12.2013 - 10.2014
- Assisted in the development of town policies and procedures, contributing to effective governance.
- Facilitated smooth transitions during periods of leadership change by maintaining detailed records and assisting incoming officials with necessary guidance.
- Improved accessibility of public information via enhanced online resources, promoting transparency in local government operations.
- Provided exceptional customer service, addressing resident inquiries and resolving issues promptly.
- Maintained accurate financial records, contributing to fiscally responsible budget management.
- Issued public notification of official activities or meetings.
- Collaborated with other departments to streamline interdepartmental communication and processes.
- Assisted in budget prep, expenditure review, and budget administration.
- Attended all meetings of town board.
- Updated the town website regularly with relevant information for easy access by residents.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Performed routine data entry or document management.
- Coordinated community events, fostering positive relationships between town government and residents.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Contributed to the preparation of annual reports highlighting accomplishments and progress within the municipality.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Updated documents such as municipal codes and city charters.
- Developed an efficient system for managing public records requests, providing prompt response times for citizen inquiries.
Inbound Call Center Representative
HGS - Hinduja Global Solutions
03.2011 - 03.2013
- Provided exceptional customer service through detailed consultations, leading to increased repeat business and referrals.
- Worked with customers to define cake vision based on color, theme, size and price.
- Contributed to positive workplace culture by organizing team-building activities that fostered camaraderie among colleagues.
- Decorated cakes according to customer requests and themes.
- Assisted in menu development by contributing creative ideas for specialty cakes based on current consumer trends and preferences.
- Collaborated with bakery team for efficient workflow, resulting in timely order completion and increased productivity.
- Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
- Monitored food safety protocols within the decorating department, ensuring full compliance with local health regulations and company policies at all times.
- Mentored junior decorators in advanced techniques, fostering a supportive learning environment for continuous skill development.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Education
High School Diploma -
Menihek High School
Labrador City, NLSkills
- Work Planning and Prioritization
- Accounting management
- Business marketing
- Budget Development
- Decision-Making
- Customer Service
- Dispute Resolution
- Calm and Professional Under Pressure
- Active Listening
- Call center experience
- Merchandise planning
- Teamwork and collaboration
- Customer service
- Quick learner
- Problem-solving
- Time management
- Dependable and reliable
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Retail Merchandising Associate
Hallmark
03.2025 - Current
Head Cake Decorator
Loblaws
08.2024 - 06.2025
Business Owner
Yum Yum's Cakes And Confections
04.2017 - Current
Cashier
Mainly Mags
10.2015 - 03.2020
Manager
Photos Unlimited Portrait Studios
11.2014 - 09.2015
Town Clerk
Local Service District Of Benton
12.2013 - 10.2014
Inbound Call Center Representative
HGS - Hinduja Global Solutions
03.2011 - 03.2013
High School Diploma -
Menihek High School