Janelle Suzana
Georgetown,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Scheduling and Attendance Coordinator
Extendicare
Georgetown, ON
02.2023 - Current
- Actively assign employees work schedule and maintain staffing schedules for all departments at the home/facility using Workday scheduling system.
- Schedule staff coverage for any unfilled shifts by reaching out to employees and staffing agencies. Utilizes Call Multiplier
- Completed Bi-weekly payroll through Workday, ensure actual time is reflected for payroll approvals and submissions.
- Assist with new resident administration processes, such as entering residents into PCC, creating clinical chart, liaising with families and community.
Personal Health Care Provider
Wesburn Manor-City of Toronto
Toronto, ON
07.2016 - Current
- Assisted in activities of daily living, such as bathing, dressing, grooming, and toileting.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Maintained records of client progress and reported any changes in condition to the supervisor.
- Organized activities that promoted socialization among clients while also engaging them mentally and physically.
Unit Clerk
The Westbury-Chartwell
Toronto, ON
05.2005 - 02.2023
- Completed payroll through ADP EZlabor
- Ordered office supplies, equipment, and other materials as needed.
- Experience with PCC and POC
- Incharge of Residents decrease files
- Assists with new employee onboarding and departure
- Created and maintained efficient filing systems for schedules and other related documents.
- Resolved conflicts in employee shift assignments.
- Developed and maintained a comprehensive nursing schedule to ensure adequate coverage of shifts.
- Created and managed an on-call system for nurses to cover unexpected staffing needs.
- Monitored staff attendance records and leave requests to identify potential scheduling conflicts.
- Coordinated with department managers to develop shift schedules that met the needs of both clinical staff and patients.
- Created, updated, and monitored project schedules for multiple departments.
Education
PSW To PN Bridge
Durham College
Oshawa, ON09.2023
Personal Support Worker
Academy of Learning College
Toronto, ON09.2003
Medical Office Administration
George Brown College
Toronto, ON01.2003
Skills
- Critical Thinking
- Attention to Detail
- Staffing Estimates
- Staff Leadership
- Interpersonal Communication
- Relationship Building
- Microsoft Office
- Google Calendar
- Excel
- organizational skills
- Customer service
- Microsoft Outlook
- Teamwork
Timeline
Scheduling and Attendance Coordinator
Extendicare
02.2023 - Current
Personal Health Care Provider
Wesburn Manor-City of Toronto
07.2016 - Current
Unit Clerk
The Westbury-Chartwell
05.2005 - 02.2023
PSW To PN Bridge
Durham College
Personal Support Worker
Academy of Learning College
Medical Office Administration
George Brown College