Hi, I’m
Janelle Sealy-Francis
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success and the community being served.
Overview
5
years of professional experience
1
Certification
Work History
Service Ontario
Customer Service Representative
09.2023 - 04.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided guidance to customers who requested assistance in situations outside Service Ontario's scope.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided primary customer support to internal and external customers.
Ian Martin Group
Vaccine Scheduler
09.2021 - 09.2022
Job overview
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Developed customized reports to provide insight into key performance metrics related to scheduling effectiveness, timeliness, and resource utilization.
- Collaborated with HR personnel to ensure adequate staffing levels were maintained during peak periods while minimizing overtime costs.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
New Life
Personal Assistant
08.2019 - 08.2022
Job overview
- Accomplished project deadlines by assisting with task completion whenever required.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Developed documents and policies for the organization.
- Prepared and submitted programs in alignment to the non profit's mandate and goals.
- Applied for grants on behalf of the organization.
- coordinated and executed approved programs.
Education
TriOS CollegeToronto
No Degree from Paralegal Studies
11.2022
University Overview
- Honour Roll, [Semester, Year]
Monroe CollegeSaint Lucia
Bachelor of Arts from Business Administration
11.2009
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Complaint Handling
- Critical Thinking
- Administrative Support
- Microsoft Office Suite
- Staff education and training
- Project management abilities
- Research
Languages
English
Full Professional
Certification
Event Planning Certificate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Community service and engagement, immigration, law, entrepreneurship, finance, event planning,
Timeline
Customer Service Representative
Service Ontario
09.2023 - 04.2024
Vaccine Scheduler
Ian Martin Group
09.2021 - 09.2022
Personal Assistant
New Life
08.2019 - 08.2022
TriOS College
No Degree from Paralegal Studies
Monroe College
Bachelor of Arts from Business Administration
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