Janelle Roumain
Administration/Data Management
Pierrefonds,QC
Summary
- Self-Motivated and Efficient : Throughout my career, I have consistently demonstrated self-motivation and efficiency in handling administrative tasks.
- Organized and Friendly : My organizational skills ensure smooth operations, and my friendly demeanor fosters positive interactions with colleagues and clients.
- Desire for Growth : Joining your company would provide me with an opportunity to learn and grow. I firmly believe that knowledge is power.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Translation Services Coordinator
Rossion Inc
04.2018 - 11.2023
- Direct point of contact for a large customer base.
- Prepared formal quotations for high-volume projects and delivered estimates to clients.
- Achieved weekly/monthly sales targets.
- Provided exceptional customer service with positive client feedback.
Sales Secretary/Administrator
Hyundai West Island
07.2015 - 04.2018
- Met and greeted clients, booked meetings, and arranged couriers.
- Maintained a tidy reception area.
- Answered and forwarded phone calls.
- Processed client transactions and entered payment information into the software.
Head Waitress/Barmaid
54 Bistro Bar & Grill
10.2014 - 07.2015
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Coordinated private events and special occasions, providing exceptional service tailored to individual needs.
- .Contributed to revenue growth by upselling menu items when appropriate without compromising integrity or guest satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
Waitress/Bartender
Nickels Deli Restaurants
07.2012 - 07.2015
- Worked in a bistro deli-style restaurant attached to Quality Inn.
- Managed hostess service, bar service, regular waitressing, and large group coordination.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Assistant Hair Dresser
Spa Eve
03.2009 - 03.2014
- Assisted with color formulation and application.
- Provided client care and managed staff scheduling.
- Handled general housekeeping duties.
- Contributed to the salon''s positive reputation through excellent customer service and consistent results.
Day Camp Counselor
West Island Family Day Camp Counselor
06.2004 - 08.2007
- Managed the daily schedule, ensuring a balance between structured activities and free time for campers.
- Collaborated with fellow counselors to create a cohesive team environment conducive to a successful camp experience.
- Ensured camper safety by closely monitoring activities and adhering to established protocols.
Education
No Degree - Certificate For Esthetician
Belmonda Beauty Academy
Pointe-Claire, QC 05.2001 -
High School Diploma -
John Rennie High School
Pointe-Claire, QC 05.2001 -
Skills
Customer Service and Sales
Administrative Proficiency
Leadership and Problem-Solving
Hospitality and Multitasking
Attention to Detail and Client Care
Childcare and Creativity
Timeline
Translation Services Coordinator
Rossion Inc
04.2018 - 11.2023
Sales Secretary/Administrator
Hyundai West Island
07.2015 - 04.2018
Head Waitress/Barmaid
54 Bistro Bar & Grill
10.2014 - 07.2015
Waitress/Bartender
Nickels Deli Restaurants
07.2012 - 07.2015
Assistant Hair Dresser
Spa Eve
03.2009 - 03.2014
Day Camp Counselor
West Island Family Day Camp Counselor
06.2004 - 08.2007
No Degree - Certificate For Esthetician
Belmonda Beauty Academy
05.2001 -
High School Diploma -
John Rennie High School
05.2001 -