Janelle Rose-Nyenty
Brampton,ON
Summary
- Supply Chain & Logistics Diploma (March 2014)
- Knowledge of Import/Export Procedures and Effective Documentation for Border Agents
- Proficient in Administrative duties
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Over 5 Years’ Experience in Customer Service and 3PL Carriers
- Ability to analyze Business Trends and Operational Procedure
- Strong and Effective Oral and Written Communication Skills
- Staff Management and Team building Skills
Experienced customer service professional bringing 10 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about transportation regulations and standards.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator (Team Lead)
Power House Retail Service
05.2021 - 02.2024
- Acts as a first point of contact for the customer and responds to customer inquiries and concerns
- Schedules outbound and inbound carrier appointments by selecting the most service appropriate cost and time efficient mode
- Freight coordinating experience with a freight brokerage or 3PL firm
- Coordinates with operations to accommodate delivery of customer rush orders
- Responds to emails in a timely manner with solutions-oriented content.
Logistics Coordinator
Metro Green Supply Chain
02.2019 - 04.2022
- Acts as a first point of contact for the customer and responds to customer inquiries and concerns, receives and process customer orders
- Schedules outbound and inbound carrier appointments by selecting the most service appropriate cost and timely efficient mode
- Freight coordinating experience with a freight brokerage or 3PL firm
- Coordinates with operations to accommodate delivery of customer rush orders
- Maintains up-to-date customer set-up in TMW including customer order notes, special instructions and other changes to ensure customer and carrier profiles are accurate
Dispatch Appointment Coordinator & CRS
Rogue Transportation
01.2018 - 02.2021
- Dispatching Loads to be delivered throughout Canada
- Handle orders for customers/ clients
- Enter orders in the systems that require pick up
- Communicate with partners carriers about specific deliveries and pickups
- Preparing and provide manifest and documents for drivers
- Booked appointment with clients to load delivery to respectfully destination.
Dispatch Coordinator
Canadian Tire Transportation
02.2016 - 04.2019
- Dispatching Loads to be delivered throughout Canada
- Customer Service with Clients and Drivers
- Preparing and providing manifest and documents for drivers
- Maintaining truck loads/inventory in the database
- Dispatching drivers and shunt yard control drivers.
Carrier Developer Coordinator
Legacy Supply Chain Solution
04.2017 - 12.2018
- Work closely with Sales to find loads matching carriers’ availability
- Build rapport and develop relationships with carriers and integrate them into our system
- Negotiate and secure carriers with competitive pay rates with carriers to ensure fair market prices to help build and sustain partnerships
- Research carriers, identify potential business partners, and generate interest to help develop business relationships with a 3PL firm.
Logistics Coordinator
Tradespan Cargo Ltd
04.2014 - 12.2016
- Booking large volume of inbound phone calls and emails for retail and commercial customers and overseas agent that include inquiries
- Data entry of export documents
- Creation of Marine Insurance Certificate and Issue of CAED or CERS export declarations.
Logistics Coordinator (Internship)
Apps Transport Groups
12.2013 - 03.2014
- Pick up and handle order and Track and trace all shipments and Schedule container drop/pickups for various vendors
- Schedule delivery appointments with Distribution Centers (DC’s) and provide manifest
- Provide manifest, POD’s and verify documents for Customs Brokers
- Schedule and coordinate consolidated deliveries for specific vendors and coordinate deliveries with other various vendors, carriers (3PL carriers) and DC’s.
Education
Supply Chain & Logistics Diploma -
triOS College
03.2014
High School Diploma -
Intermediate H.S- Kingstown St. Vincent & the Grenadines
07.2002
Skills
- Company Procedure Adherence
- Purchase Orders
- Maintenance Planning
- Quality Assurance
- Customer Relations
- Results Documentation
- Transportation Management
- Load planning support
References Available
True
Community Activities And Volunteer Experience
- Children Ministry Teacher/Administrative Assistance, 2010, 2015, ETHIM APA, Brampton, ON
- Carnival Coordinator, 2011, 2014, NBUC, Brampton, ON
Languages
English
Native or Bilingual
Timeline
Logistics Coordinator (Team Lead)
Power House Retail Service
05.2021 - 02.2024
Logistics Coordinator
Metro Green Supply Chain
02.2019 - 04.2022
Dispatch Appointment Coordinator & CRS
Rogue Transportation
01.2018 - 02.2021
Carrier Developer Coordinator
Legacy Supply Chain Solution
04.2017 - 12.2018
Dispatch Coordinator
Canadian Tire Transportation
02.2016 - 04.2019
Logistics Coordinator
Tradespan Cargo Ltd
04.2014 - 12.2016
Logistics Coordinator (Internship)
Apps Transport Groups
12.2013 - 03.2014
Supply Chain & Logistics Diploma -
triOS College
High School Diploma -
Intermediate H.S- Kingstown St. Vincent & the Grenadines
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