Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JANELLE NAGORR

Coquitlam,BC

Summary

Hardworking and motivated Manager with 7 years of experience in Retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Studio Manager

BodyMods
04.2023 - 08.2023
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Manager

Dollarama
11.2017 - 04.2023
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Entered time and attendance logs in preparation for payroll.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

Shift Supervisor, Cashier & Cook

A&W Restaurant
08.2014 - 10.2017
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Kept up with Inventory weekly
  • Placed and organized orders for the store
  • Helping with keeping the store going , always making sure everything is going good with the store
  • Collected payments and provided accurate change.

Education

Spa Technician Diploma -

New Image College of Fine Arts
08.2015

Fashion And Film Design Diploma - Advanced Special Effects Makeup, Prosthetics And Props

New Image College of Fine Arts
Vancouver, Bc
08.2014

High School Diploma -

École Riverside Secondary School
Port Coquitlam, BC
06.2013

Skills

  • Multitasking
  • Payroll experience
  • Able to lift 50lbs
  • Proficient with planograms and schematics
  • Retail merchandising expertise
  • POS system operation
  • Money handling
  • Customer assistance
  • Assessed customer product needs and interests in order to best recommend suitable items

Certification

Serving It Right


Selling it Right


Timeline

Studio Manager

BodyMods
04.2023 - 08.2023

Manager

Dollarama
11.2017 - 04.2023

Shift Supervisor, Cashier & Cook

A&W Restaurant
08.2014 - 10.2017

Spa Technician Diploma -

New Image College of Fine Arts

Fashion And Film Design Diploma - Advanced Special Effects Makeup, Prosthetics And Props

New Image College of Fine Arts

High School Diploma -

École Riverside Secondary School

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JANELLE NAGORR