Janelle Manriquez
West Covina
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomy position.
Overview
3
3
years of professional experience
Work History
Authorization Coordinator/Senior Assistant Manager
Baker Family Practice
06.2024 - Current
- Complied with health and safety codes to protect staff and customers.
- Reduced errors in documentation by meticulously reviewing medical records and verifying patient information.
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Verified eligibility and compliance with authorization requirements for service providers.
- Provided exceptional customer service to patients, addressing their concerns related to insurance coverage and authorizations promptly and empathetically.
- Maintained up-to-date knowledge of insurance policies, enabling accurate evaluation of coverage eligibility criteria for patients.
- Supported revenue cycle management efforts by ensuring accurate capture of authorized services during billing processes.
- Acted as a resource for clinical staff, providing guidance on insurance requirements and authorization protocols.
- Maintained files and controlled records to show correspondence activities.
- Managed multiple projects concurrently, ensuring on-time and on-budget delivery.
Dispatcher
Pulse Logistics
06.2023 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of twenty five fleet vehicles.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Sushi Chef
Benihana
05.2022 - 06.2023
- Prepared high-quality seafood, rice and ingredients for sushi.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
- Trained kitchen staff to perform various preparation tasks under pressure.
Education
Associate of Science - Nursing
Citrus College
Glendora, CA06-2026
Allied Health
West Covina High School
West Covina, CA06-2022
Skills
- Prior authorization
- Strong communication skills
- Organizational growth
- Critical thinking
- Professionalism and ethics
- Patient confidentiality compliance
- Medical terminology proficiency
- Attention to detail
- Multitasking Abilities
- Reliability
- Office administration
- Self motivation
Timeline
Authorization Coordinator/Senior Assistant Manager
Baker Family Practice
06.2024 - Current
Dispatcher
Pulse Logistics
06.2023 - 06.2024
Sushi Chef
Benihana
05.2022 - 06.2023
Associate of Science - Nursing
Citrus College
Allied Health
West Covina High School
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