Cherisse Smith
North York
Summary
Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Mcleans Auto Body And Paint
01.2023 - 01.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
PSW
Tom Clo INC
07.2022 - 12.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Collaborated with healthcare professionals to ensure seamless delivery of services for optimal patient outcomes.
PSW
Homestead Senior Citizen Residence
02.2018 - 07.2022
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - Supervisory Management
BIPMAP
BARBADOS07-2020
No Degree - Personal Support Worker
Samuel Jackman Prescod Polytechnic
Barbados07-2013
Skills
- Customer service
- Guest services
- Problem-solving skills
- Emotional support
- Compassionate care
- Personal hygiene assistance
- Nutrition support
- Mobility assistance
- Cash handling
- Time management
- Oral and written communications
Languages
English
Timeline
Front Desk Agent
Mcleans Auto Body And Paint
01.2023 - 01.2024
PSW
Tom Clo INC
07.2022 - 12.2022
PSW
Homestead Senior Citizen Residence
02.2018 - 07.2022
No Degree - Supervisory Management
BIPMAP
No Degree - Personal Support Worker
Samuel Jackman Prescod Polytechnic
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