Janelle Laforge
Tilley
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
4
4
years of professional experience
Work History
Waitress
Pizza delight
Grand Falls
10.2024 - Current
- Employed knowledge of products and services and top people skills to cultivate existing customer relationships and connect with new ones.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
Tour Guide
Zip Zag Canada
Grand Falls
04.2022 - 09.2024
- Managed booking systems and tour reservations to ensure efficient tour allocation and guest satisfaction.
- Trained new tour guides in presentation skills, customer service, and safety protocols.
- Followed safety protocols at all times while guiding guests through the tour areas.
- managed employees as acting manage when my employer needed and took care of hours and pay.
Food Prep
Yvano’s meats
Grand Falls
02.2021 - 03.2023
- Assisted in kitchen duties, including food prep and packaging, during peak hours.
- Performed daily food prep tasks such as chopping vegetables, grinding meats or making sauces.
Education
High School Diploma -
John Caldwell School
Grand Falls, NB06-2025
Skills
- Customer service
- Team building
- Employee training
- Booking management
- Safety protocols
- Customer relationship management
- Time management
- Problem-solving aptitude
- Hospitality and accommodation
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Waitress
Pizza delight
10.2024 - Current
Tour Guide
Zip Zag Canada
04.2022 - 09.2024
Food Prep
Yvano’s meats
02.2021 - 03.2023
High School Diploma -
John Caldwell School
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