Janelle Henry
San Leandro
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
9
9
years of professional experience
1988
1988
years of post-secondary education
Work History
Shopper/Delivery Driver
Instacart
04.2021 - Current
- Selected grocery items based on customer orders and preferences.
- Navigated store layouts to locate products efficiently.
- Communicated with customers about substitutions and item availability.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Processed payments and returns accurately and promptly.
Overnight Stocker, Mod.Team Lead, ON Maintenence
Walmart
Napa
07.2017 - 04.2025
- Stocked shelves with merchandise to ensure product availability and organization.
- Assisted in unloading delivery trucks and organizing inventory in the stockroom.
- Maintained clean and safe work areas in compliance with store standards.
- Collaborated with team members to efficiently manage nightly stocking tasks.
- Operated equipment such as pallet jacks to transport heavy items throughout the store.
- Followed safety protocols while handling and storing products during overnight shifts.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Supported sales floor staff by promptly restocking items as needed during peak hours.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Followed instructions to properly arrange merchandise items.
- Assessed floor displays to restock merchandise.
- Restocked shelves according to plan-o-grams set up by management team.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Used proper case cutting techniques to cut and sort stock loads.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Maintained an orderly appearance at all times throughout the store.
- Identified and quickly handled spill clean-up.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Conducted price changes as needed, following established procedures.
- Updated pricing and sales signs to promote merchandise.
- Worked collaboratively with other team members to achieve departmental goals.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Emptied all the garbages outside and inside the store
- Cleaned and stocked the Bathrooms,Swept and mopped the office, the computer room, the break room, the bathrooms, the cashier areas, customer service.
- Swept the entire store and ran the floor scrubber throughout all areas of the store.
- Made cardboard bails when needed.
- Maintained the cleanliness of back room.
- Wiped down walls, baseboards, display shelves, lockers.
- Cleaned up spills when needed.
- Removed all product from shelves. Removed all shelves and washed and disinfected hardware. Placed all shelves back and placed product back in correct positions. We did this in Produce, Deli, Dairy, Meat Dept.Etc.
Education
ElMolino High School
Forestville, CASkills
- Customer service
- Inventory management
- Product selection
- Safety compliance
- Merchandise organization
- Team collaboration
- Problem solving
- Attention to detail
- Quality control
- Shelf stocking
- Markdown execution
- Stock replenishment
- Product rotation
- Merchandise presentation
- Product display creation
- Store maintenance
- Strong work ethic
- Delivery procedures
- Product knowledge
- Verbal and written communication
- Merchandise selection
Timeline
Shopper/Delivery Driver
Instacart
04.2021 - Current
Overnight Stocker, Mod.Team Lead, ON Maintenence
Walmart
07.2017 - 04.2025
ElMolino High School