Janelle Haley
Montclair
Summary
Results-driven professional with a proven track record in strategic leadership, exceptional communication, and team development. Adept at project management and conflict resolution, I have consistently guided and mentored students, both inside and outside the classroom, while cultivating a positive and productive environment. Leveraging strong analytical skills, I excel in streamlining operations and enhancing service quality in dynamic, high-pressure settings.
Overview
4
4
years of professional experience
Work History
Maitre D
Athenaeum, Claremont McKenna College
09.2021 - Current
- Coordinated with Athenaeum speakers in managing their speech times with the dinner schedule.
- Provided leadership by ensuring the efficient operation of the dining room by managing staff duties and activities.
- Trained new student workers on policies and procedures, guest service techniques, and communication skills while building positive relationships
- Organized special events, such as celebratory events or holiday-themed dinners.
- Delegated tasks for cleaning up and arranging place settings to prepare for incoming guests.
Residential Teacher's Assistant
Center for Talent Development, Northwestern University
06.2023 - 08.2023
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Assisted students individually and in small groups to help them master class material and reinforce learning concepts.
- Developed daily schedules for student activities that included enrichment activities to drive social, emotional, and intellectual development.
- Supervised students and participated with students in activities.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
Job Title
OnDmed Urgent Care
Homewood
12.2021 - 05.2023
- Administered COVID-19 tests, and routinely notified patients about their results.
- Managed tasks at the front desk, providing excellent service and attention to patients.
- Traveled to multiple local nursing homes to aid in resident testing and completing paperwork.
- Worked effectively in team environments to ensure the correct number of patients was tested safely and efficiently each day.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor's Degree - Government And Psychology
Claremont Mckenna College
Claremont, California05.2025
Skills
- Strategic Leadership
- Effective Communication
- Team Building
- Project Management
- Skilled in Conflict Mediation
- Strong Analytical Skills
Awards
- President of Claremont's Black Student Union
- Member of the Model United Nations team
- Residential Assistant on campus
Timeline
Residential Teacher's Assistant
Center for Talent Development, Northwestern University
06.2023 - 08.2023
Job Title
OnDmed Urgent Care
12.2021 - 05.2023
Maitre D
Athenaeum, Claremont McKenna College
09.2021 - Current
Bachelor's Degree - Government And Psychology
Claremont Mckenna College
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