JANELLE GIBSON
Ottawa
Summary
Dedicated Housekeeper with proven expertise in maintaining cleanliness and enhancing guest satisfaction, evidenced by a significant increase in cleanliness ratings at Boulevard Palace Hotel. Skilled in bathroom cleaning and fostering teamwork, my meticulous attention to detail and strong work ethic have contributed to positive guest experiences and efficient operations.
Overview
5
5
years of professional experience
Work History
Housekeeper
Royal Hotel
Monrovia, Liberia
02.2021 - 04.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Housekeeping Cleaner
Boulevard Palace Hotel
Monrovia, Liberia
07.2019 - 01.2021
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
Education
Associate of Arts - Accounting And Finance
United Methodist University
Monrovia, Liberia07-2019
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Languages
English
Full Professional
Timeline
Housekeeper
Royal Hotel
02.2021 - 04.2024
Housekeeping Cleaner
Boulevard Palace Hotel
07.2019 - 01.2021
Associate of Arts - Accounting And Finance
United Methodist University
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