Janelle Gallegos
San Bernardino
Summary
Adaptable college student pursuing a Business degree with over 3 years of combined experience in customer service and youth program management. Proven ability to lead large groups, train staff, and resolve conflicts while building strong relationships with students, parents, and community partners. Skilled in curriculum development, staff training, and regulatory compliance to create safe, engaging learning environments. Known for high productivity, strong organizational skills, and a compassionate approach that supports both children and educators.
Overview
4
4
years of professional experience
Work History
Site Coordinator / Youth Lead
YMCA
San Bernardino
09.2022 - Current
- Promoted from Youth Lead to Site Coordinator in 2023; oversee a program of 240 students.
- Supervise, train, and manage a team of 15+ staff members.
- Handle student conflicts, communicate with parents, and collaborate with school administrators.
- Plan and coordinate field trips, events, and lesson plans.
- Manage administrative duties including scheduling, reporting, and parent communication.
Cashier
El Pollo Loco
San Bernardino
01.2022 - 08.2022
- Operated cash register and handled money transactions accurately.
- Provided excellent customer service by taking orders and serving food.
- Prepared salsas, chips, and maintained a clean and safe dining environment.
- Assisted with kitchen, dining area, and restroom cleaning duties.
Seasonal Sales Associate
Kohl's
Redlands
11.2021 - 01.2022
- Assisted customers in finding products and answering questions.
- Maintained store appearance by folding and organizing clothing.
- Supported team with seasonal retail sales and holiday rush.
Education
High School Diploma -
Citrus Valley High School
Redlands, CA06-2022
Some College (No Degree) - Business Administrations
Riverside City College
Riverside, CASkills
- Communication & Interpersonal Skills
- Adaptability & Problem-Solving
- Patience & Conflict Resolution
- Leadership & Team Management
- Consistency & Reliability
- Customer Service & Cash Handling
- Organization & Time Management
Languages
Spanish
Professional
References
References available upon request.
Timeline
Site Coordinator / Youth Lead
YMCA
09.2022 - Current
Cashier
El Pollo Loco
01.2022 - 08.2022
Seasonal Sales Associate
Kohl's
11.2021 - 01.2022
High School Diploma -
Citrus Valley High School
Some College (No Degree) - Business Administrations
Riverside City College