Janelle Froese
Prince George,BC
Summary
I have had many years of experience in retail and I am reliable with working with the general public and assisting people in customer service. I am a motivated hard worker and am always willing to learn new things in any work environment. My experience with all my previous and current work has allowed me to become better in my communication skills, listening with and understanding any customers needs, and keeping a professional but very pleasant work environment.
Overview
6
6
years of professional experience
Work History
Marks Work Warehouse
Dana Babcock
10.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Stock management - carrying, organizing and pricing merchandise throughout the store. This required me to be able to lift over 50 lbs using proper lifting procedures.
- Followed proper security procedures when opening or closing the store.
- Filled out online orders and shipped to their respective locations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted inventory by sections or for complete audits.
Treasure Cove Casino
Gerald Earles
11.2019 - 03.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Tim Hortons
Alec Sharman
10.2017 - 10.2018
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Managed multiple tasks in high-volume environment.
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
Education
High School Diploma -
Lake City Secondary School
Williams Lake, BC2018
Skills
Supportive and empathetic attitude
Effective communication skills
Good people skills
Respectful and caring
Quick learner
Languages
English
Additional Information
- I have a class 5 driver's license and a reliable vehicle.
I am very interested in this line of work. I am currently in the process of getting my standard first aid and CPR course level 1 done. I believe I would do well in this type work environment as I am a fast paced worker and a problem solver and do very well with listening and assisting people with any needs they may have. This has always been a line of work I have been interested in since high school and would love an opportunity to pursue this as a career.
Timeline
Treasure Cove Casino
Gerald Earles
11.2019 - 03.2020
Marks Work Warehouse
Dana Babcock
10.2019 - Current
Tim Hortons
Alec Sharman
10.2017 - 10.2018
High School Diploma -
Lake City Secondary School
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