Summary
Work History
Education
Skills
Languages
Timeline
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Janelle Flaman

Edmonton,AB

Summary

Experienced Customer Service Representative dedicated to delivering exceptional service. Skilled in oral and written communication, excelling at actively listening to customers and solving problems analytically. Adopts a service-oriented approach and understands customer desires to consistently enhance experiences. Provides customized solutions that resolve issues and build long-lasting loyalty.

Work History

Client Experience Coordinator

Miraj Hammam Spa
Vancouver, BC
  • Provided accurate information about products and services to customers
  • Scheduled and coordinated appointments and ensured a positive Client experience
  • Maintained facilities and completed check out process.

Dental Hygienist (Self Employed/Contract)

715118 BC Ltd.
Vancouver, BC
  • Invoiced and scheduled patients
  • Developed treatment plans in collaboration with dentists based on patients' needs and oral health goals
  • Collaborated with office staff to schedule appointments, manage patient flow, and resolve concerns
  • Maintained inventory of dental supplies needed for daily clinic operations as well as equipment maintenance
  • Accurate documentation of treatments, concerns, or recommendations discussed during appointments
  • Education and client retention
  • Scaled and polished teeth.

Customer Service Representative

Canadian Western Bank
Edmonton, AB
  • Provided accurate information about products and services to customers
  • Answered customer inquiries
  • Completed administrative tasks such as filing paperwork or organizing documents related to customer interactions
  • Maintained high level of knowledge regarding current promotions, discounts, or special offers available
  • Managed difficult customer situations with professionalism and empathy
  • Collaborated with other departments to ensure prompt resolution of customer concerns
  • Delivered fast and friendly service to handle questions and service complaints
  • Enhanced customer satisfaction with fast, knowledgeable service.

Office Administrative Assistant

Various
Edmonton, AB
  • Welcomed guests, issued passes and took incoming phone calls at reception
  • Supported workflow of daily administrative tasks to achieve targets and deadlines
  • Helped Office Manager and Employees with daily administrative tasks
  • Helped maintain office organization for aesthetic appeal and easy access to supplies
  • Maintained reception area, greeted guests and managed telephone calls for
  • Directed calls based on query type to streamline support.

Education

Diploma - Dental Hygiene

University of Alberta
Edmonton, AB
05.1993

Bachelor of Arts (B.A.) - Sociology/Psychology

University of Alberta
Edmonton, AB
04.1991

Skills

    • Multitasking
    • Customer service
    • Problem-solving abilities
    • Computer/Tech Literacy
      • Call Center (Reception) Experience
      • Attention to detail
      • Cash/POS experience
      • Point of Contact

Languages

English
Native or Bilingual

Timeline

Client Experience Coordinator

Miraj Hammam Spa

Dental Hygienist (Self Employed/Contract)

715118 BC Ltd.

Customer Service Representative

Canadian Western Bank

Office Administrative Assistant

Various

Diploma - Dental Hygiene

University of Alberta

Bachelor of Arts (B.A.) - Sociology/Psychology

University of Alberta

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Janelle Flaman