Summary
Work History
Education
Skills
Languages
Timeline
94

Janelle Flaman

Edmonton,AB

Summary

Experienced Customer Service Representative dedicated to delivering exceptional service. Skilled in oral and written communication, excelling at actively listening to customers and solving problems analytically. Adopts a service-oriented approach and understands customer desires to consistently enhance experiences. Provides customized solutions that resolve issues and build long-lasting loyalty.

Work History

Client Experience Coordinator

Miraj Hammam Spa
  • Provided accurate information about products and services to customers
  • Scheduled and coordinated appointments and ensured a positive Client experience
  • Maintained facilities and completed check out process.

Dental Hygienist (Self Employed/Contract)

715118 BC Ltd.
  • Invoiced and scheduled patients
  • Developed treatment plans in collaboration with dentists based on patients' needs and oral health goals
  • Collaborated with office staff to schedule appointments, manage patient flow, and resolve concerns
  • Maintained inventory of dental supplies needed for daily clinic operations as well as equipment maintenance
  • Accurate documentation of treatments, concerns, or recommendations discussed during appointments
  • Education and client retention
  • Scaled and polished teeth.

Customer Service Representative

Canadian Western Bank
  • Provided accurate information about products and services to customers
  • Answered customer inquiries
  • Completed administrative tasks such as filing paperwork or organizing documents related to customer interactions
  • Maintained high level of knowledge regarding current promotions, discounts, or special offers available
  • Managed difficult customer situations with professionalism and empathy
  • Collaborated with other departments to ensure prompt resolution of customer concerns
  • Delivered fast and friendly service to handle questions and service complaints
  • Enhanced customer satisfaction with fast, knowledgeable service.

Office Administrative Assistant

Various
  • Welcomed guests, issued passes and took incoming phone calls at reception
  • Supported workflow of daily administrative tasks to achieve targets and deadlines
  • Helped Office Manager and Employees with daily administrative tasks
  • Helped maintain office organization for aesthetic appeal and easy access to supplies
  • Maintained reception area, greeted guests and managed telephone calls for
  • Directed calls based on query type to streamline support.

Education

Diploma - Dental Hygiene

University of Alberta
Edmonton, AB
05.1993

Bachelor of Arts (B.A.) - Sociology/Psychology

University of Alberta
Edmonton, AB
04.1991

Skills

    • Multitasking
    • Customer service
    • Problem-solving abilities
    • Computer/Tech Literacy
      • Call Center (Reception) Experience
      • Attention to detail
      • Cash/POS experience
      • Point of Contact

Languages

English
Native or Bilingual

Timeline

Client Experience Coordinator

Miraj Hammam Spa

Dental Hygienist (Self Employed/Contract)

715118 BC Ltd.

Customer Service Representative

Canadian Western Bank

Office Administrative Assistant

Various

Diploma - Dental Hygiene

University of Alberta

Bachelor of Arts (B.A.) - Sociology/Psychology

University of Alberta

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Janelle Flaman