Summary
Overview
Work History
Education
Skills
Timeline
Generic

JANELLE DUMAIS

Edmonton,AB

Summary

Dedicated Customer Service Representative with 10+ years experience in knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Strives in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Server

The Mill CBK
07.2021 - Current
  • Greets new customers, discuss specials, and take drink orders.
  • Checks customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Upsell high-profit items such as appetizers and specialty food & beverages to enhance sales.
  • Maintains customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintain a clean and organized workspace, including clearing tables and restocking supplies, as well as opening & closing side duties.
  • Works with a POS system to place orders, & manage bill payments.

Restaurant Hostess

Sawmill Prime Rib & Steak House
07.2015 - Current
  • Welcome guests with a warm smile and friendly manner
  • Manage the seating chart to seat guests to the correct assigned table
  • Monitor dining area to assess server capacity and estimate wait times
  • Supported serving staff and team members to keep dining room presentable and ready for guests
  • Completed opening and closing duties, as needed.

Event Caterer

Majestic Catering
04.2013 - 05.2015
  • Assisted with loading & heavy lifting food crates and catering equipment into and from the vehicle
  • Preparing and storing food safety before and during events
  • Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.

Education

DIPLOMA -

J. Percy Page High School
Edmonton, AB
06.2016

Skills

  • Customer Service
  • Teamwork
  • Organization
  • Team Leadership
  • Communications
  • Problem Solving
  • Creativity
  • Strong Work Ethic
  • Customer Satisfaction
  • POS System Operation

Timeline

Server

The Mill CBK
07.2021 - Current

Restaurant Hostess

Sawmill Prime Rib & Steak House
07.2015 - Current

Event Caterer

Majestic Catering
04.2013 - 05.2015

DIPLOMA -

J. Percy Page High School
JANELLE DUMAIS