Summary
Overview
Work History
Education
Skills
Timeline
Generic

JANELL WEBSTER

619 OCCIDENTAL DR

Summary

Dynamic customer service professional with a proven track record at Southwest Airlines, excelling in problem resolution and outstanding communication. Skilled in managing escalated issues and fostering team collaboration, I consistently enhance customer satisfaction and loyalty while demonstrating meticulous attention to detail in high-pressure environments.

Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.

Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.

Overview

25
25
years of professional experience

Work History

CUSTOMER SERVICE AGENT

Alliance Ground International
10.2012 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Customer Service Supervisor

Southwest Airlines
01.2000 - 08.2011
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Education

No Degree - AIRLINE INDUSTRY

INTERNATIONAL AIR ACADEMY
Ontario, CA
05-1996

High School Diploma -

CLAREMONT HIGH SCHOOL
Claremont, CA
06-1994

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Customer relations

Timeline

CUSTOMER SERVICE AGENT

Alliance Ground International
10.2012 - Current

Customer Service Supervisor

Southwest Airlines
01.2000 - 08.2011

No Degree - AIRLINE INDUSTRY

INTERNATIONAL AIR ACADEMY

High School Diploma -

CLAREMONT HIGH SCHOOL
JANELL WEBSTER