JANELL WEBSTER
619 OCCIDENTAL DR
Summary
Dynamic customer service professional with a proven track record at Southwest Airlines, excelling in problem resolution and outstanding communication. Skilled in managing escalated issues and fostering team collaboration, I consistently enhance customer satisfaction and loyalty while demonstrating meticulous attention to detail in high-pressure environments.
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Overview
25
25
years of professional experience
Work History
CUSTOMER SERVICE AGENT
Alliance Ground International
10.2012 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Supervisor
Southwest Airlines
01.2000 - 08.2011
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
No Degree - AIRLINE INDUSTRY
INTERNATIONAL AIR ACADEMY
Ontario, CA05-1996
High School Diploma -
CLAREMONT HIGH SCHOOL
Claremont, CA06-1994
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Customer relations
Timeline
CUSTOMER SERVICE AGENT
Alliance Ground International
10.2012 - Current
Customer Service Supervisor
Southwest Airlines
01.2000 - 08.2011
No Degree - AIRLINE INDUSTRY
INTERNATIONAL AIR ACADEMY
High School Diploma -
CLAREMONT HIGH SCHOOL
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