JANELL MARASIGAN
Markham,Canada
Summary
Driven and highly organized professional with extensive experience in supervisory roles, scheduling coordination, and customer service. Adept at managing operations, handling high-pressure situations, and optimizing workflows for efficiency. Proven ability to lead teams, enhance productivity, and ensure seamless daily operations in dynamic environments. Seeking a full-time role where I can leverage my managerial expertise and organizational skills to contribute to a successful team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
ParaMed Home Health Care
01.2025 - Current
- Coordinated and managed scheduling for healthcare professionals to ensure seamless patient care.
- Maintained efficient staffing by addressing last-minute scheduling conflicts and optimizing shift coverage.
- Communicated effectively with clients, caregivers, and healthcare staff to facilitate high-quality service delivery.
- Developed scheduling reports and ensured compliance with company policies and healthcare regulations.
- Streamlined operational workflows to enhance efficiency and reduce scheduling errors.
CENTRAL STATION SUPERVISOR
a.p.i. Alarm Inc.
06.2020 - 01.2025
- Managed a team of employees and oversaw operations
- Served as an Emergency Dispatcher, monitoring fire, medical, and security alarm systems
- Handled inbound and outbound calls efficiently
- Evaluated staff performance regularly to identify areas for improvement, resulting in continuous growth and development of team members.
- Reduced response times for emergency situations through the development of effective communication systems.
- Maintained accountability within the team through diligent supervision and consistent performance evaluations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
CREW TRAINER
McDonald's
09.2019 - 10.2020
- Took orders, assisted in food production, and maintained restaurant cleanliness
- Trained new employees on operational standards
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
ADMINISTRATIVE ASSISTANT
Pleasant Hill Dental
01.2018 - 05.2018
- Performed administrative duties including organizing and scheduling patient appointments
- Managed patient insurance matters and assisted with x-ray procedures
- Prepared dental equipment for procedures
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
MANAGER
Hannigans' Restaurant
09.2013 - 01.2018
- Addressed and resolved customer complaints to enhance service
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
DIPLOMA - OFFICE ADMINISTRATION - HEALTH SERVICES
Seneca College of Applied Arts And Technology
Toronto, Ontario01.2020
BS - MEDICAL TECHNOLOGY
Centro Escolar University
01.2013
Skills
- Keyboarding
- Customer Service
- Supervisory Experience
- Medical Administration
- Communication
- Technical Proficiency
- Organizational Skills
- Adaptability
- Strong work ethic
- Time management skills
- Problem-solving
- Attention to detail
- Office management
- Patient scheduling
- Patient registration
- Documentation skills
- Mail handling
- Customer service and support
- Medical terminology
Certification
- CPR FIRST AID - AED, Toronto, ON
- WHMIS, Mississauga, ON
Languages
English
Tagalog
Personal Information
Nationality: Canadian
Timeline
Scheduling Coordinator
ParaMed Home Health Care
01.2025 - Current
CENTRAL STATION SUPERVISOR
a.p.i. Alarm Inc.
06.2020 - 01.2025
CREW TRAINER
McDonald's
09.2019 - 10.2020
ADMINISTRATIVE ASSISTANT
Pleasant Hill Dental
01.2018 - 05.2018
MANAGER
Hannigans' Restaurant
09.2013 - 01.2018
- CPR FIRST AID - AED, Toronto, ON
- WHMIS, Mississauga, ON
DIPLOMA - OFFICE ADMINISTRATION - HEALTH SERVICES
Seneca College of Applied Arts And Technology
BS - MEDICAL TECHNOLOGY
Centro Escolar University
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