Janell Gyman
Calgary
Summary
Dynamic and results-driven professional with extensive experience at Heritage Inn Hotel & Convention Centre. Proven expertise in customer service and POS software, enhancing guest satisfaction and operational efficiency. Recognized for cultivating strong relationships with clients and delivering exceptional service, contributing to repeat business and a welcoming environment.
Overview
9
9
years of professional experience
Work History
Food and Beverage Supervisor
Heritage Inn Hotel & Convention Centre
06.2016 - 01.2025
- Supervised food and beverage operations to ensure high-quality service standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Maintained cleanliness and organization of dining area, enhancing overall dining experience.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, coordinating with kitchen staff to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Front Desk Receptionist
Seasons Retirement Home
05.2022 - 02.2023
- Greeted and assisted visitors, ensuring a welcoming environment and positive first impressions.
- Resolved customer inquiries and complaints promptly, enhancing overall client satisfaction levels.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Heritage Inn Hotel & Convention Centre
03.2020 - 06.2021
- DURING COVIDWHEN FOOD & BEVERAGE FACILITIES WERE ALL CLOSED
- Greeted and assisted visitors, ensuring a welcoming environment and positive first impressions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
GED -
Bow Valley College
High River, AB06-2013
Skills
- Customer service
- Point of sale POS software
- Data entry
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Medical terminology
- Microsoft office
Accomplishments
- Completed Medical Office Assistant with Health Unit Coordinator (Unit Clerk IV) 2014
- ProServe / Reel Facts Certificate
Languages
English
Timeline
Front Desk Receptionist
Seasons Retirement Home
05.2022 - 02.2023
Front Desk Receptionist
Heritage Inn Hotel & Convention Centre
03.2020 - 06.2021
Food and Beverage Supervisor
Heritage Inn Hotel & Convention Centre
06.2016 - 01.2025
GED -
Bow Valley College