Janell Fontaine
Saskatoon,SK
Summary
Motivated sales and service driven professional with excellent communication skills who thrives in a fast paced environment. Customer focused, empathetic and skilled at building relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Peer Support Volunteer
Prairie Sky Recovery Centre
Leipzig, SK
06.2025 - Current
- Provided assistance to counsellors and support workers wherever needed
- Assisted in editing and compiling program material
- Acted as a liaison between clients and staff
Store Manager
Modern Mattress
Saskatoon , SK
11.2024 - 03.2025
- Met and exceeded sales targets in a straight commission environment
- Qualified customers, presented the best options to fit their needs and wants and educated them regarding sleep health
- Coached and trained sales staff; assisted in closing sales
- Performed weekly cycle counts and maintained proper flow and placement of product
- Provided after sale service and follow up
Assistant Manager
Ricki’s/Cleo Fashions
Regina, SK
04.2024 - 11.2024
- Managed staff scheduling and duties in a busy, high volume clothing retail store
- Maintained visual displays as directed by head office
- Assisted customers with building their wardrobe
Selling Sales Manager
Ashley Furniture
Regina, SK
09.2022 - 04.2024
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established relationships with key clients, while maintaining existing customer base.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Sales Associate
Konto Furniture
Edmonton , Alberta
07.2021 - 07.2022
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
Sales Associate
Sleep Country Canada
Regina, Saskatchewan
10.2019 - 07.2021
- Guided customers through a structured sales process in a high volume bedding store
- Maintained technical product knowledge to best educate the client
- Scheduled deliveries and resolved customer service issues as they arose
Sales and Retail Manager
Nu Image Medical Esthetics
Regina, SK
07.2018 - 10.2019
- Educated customers on the best treatments and products for their individual concerns
- Created monthly promotions and marketed them through client retention systems
- Ordered and managed all products for the clinic
- Assisted physicians and clinic staff
Co Owner
Skyline Home Furnishings
Regina, SK
09.2010 - 12.2017
- Regularly attended markets and participated in the buying process for showroom models, displays and stock
- Worked with clients to assess their needs and develop the best possible solution for their home
- Established and maintained long term relationships with customers and vendors
- Invoicing, payment processing, purchase orders, A/R, A/P, monthly bank reconciliation, GST and PST reporting and all financial statements
- Resolved customer complaints and service issues
- Coordinated product shipments and furniture deliveries
- Trained and supervised support staff
Education
High School Diploma -
Greenall Highschool
Balgonie, SK01-1995
Skills
- Customer service
- Sales and sales training
- Client advocacy
- Communications
Certification
Saskpolytech Regina Campus; 2010-2011
Introductory Accounting 1
Introductory Accounting 2
Commercial Law
Timeline
Peer Support Volunteer
Prairie Sky Recovery Centre
06.2025 - Current
Store Manager
Modern Mattress
11.2024 - 03.2025
Assistant Manager
Ricki’s/Cleo Fashions
04.2024 - 11.2024
Selling Sales Manager
Ashley Furniture
09.2022 - 04.2024
Sales Associate
Konto Furniture
07.2021 - 07.2022
Sales Associate
Sleep Country Canada
10.2019 - 07.2021
Sales and Retail Manager
Nu Image Medical Esthetics
07.2018 - 10.2019
Co Owner
Skyline Home Furnishings
09.2010 - 12.2017
High School Diploma -
Greenall Highschool