Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janell Fontaine

Saskatoon,SK

Summary

Motivated sales and service driven professional with excellent communication skills who thrives in a fast paced environment. Customer focused, empathetic and skilled at building relationships.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Peer Support Volunteer

Prairie Sky Recovery Centre
Leipzig, SK
06.2025 - Current
  • Provided assistance to counsellors and support workers wherever needed
  • Assisted in editing and compiling program material
  • Acted as a liaison between clients and staff

Store Manager

Modern Mattress
Saskatoon , SK
11.2024 - 03.2025
  • Met and exceeded sales targets in a straight commission environment
  • Qualified customers, presented the best options to fit their needs and wants and educated them regarding sleep health
  • Coached and trained sales staff; assisted in closing sales
  • Performed weekly cycle counts and maintained proper flow and placement of product
  • Provided after sale service and follow up

Assistant Manager

Ricki’s/Cleo Fashions
Regina, SK
04.2024 - 11.2024
  • Managed staff scheduling and duties in a busy, high volume clothing retail store
  • Maintained visual displays as directed by head office
  • Assisted customers with building their wardrobe

Selling Sales Manager

Ashley Furniture
Regina, SK
09.2022 - 04.2024
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Managed daily operations of sales department, including supervision of staff members.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Established relationships with key clients, while maintaining existing customer base.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.

Sales Associate

Konto Furniture
Edmonton , Alberta
07.2021 - 07.2022
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.

Sales Associate

Sleep Country Canada
Regina, Saskatchewan
10.2019 - 07.2021
  • Guided customers through a structured sales process in a high volume bedding store
  • Maintained technical product knowledge to best educate the client
  • Scheduled deliveries and resolved customer service issues as they arose

Sales and Retail Manager

Nu Image Medical Esthetics
Regina, SK
07.2018 - 10.2019
  • Educated customers on the best treatments and products for their individual concerns
  • Created monthly promotions and marketed them through client retention systems
  • Ordered and managed all products for the clinic
  • Assisted physicians and clinic staff

Co Owner

Skyline Home Furnishings
Regina, SK
09.2010 - 12.2017
  • Regularly attended markets and participated in the buying process for showroom models, displays and stock
  • Worked with clients to assess their needs and develop the best possible solution for their home
  • Established and maintained long term relationships with customers and vendors
  • Invoicing, payment processing, purchase orders, A/R, A/P, monthly bank reconciliation, GST and PST reporting and all financial statements
  • Resolved customer complaints and service issues
  • Coordinated product shipments and furniture deliveries
  • Trained and supervised support staff

Education

High School Diploma -

Greenall Highschool
Balgonie, SK
01-1995

Skills

  • Customer service
  • Sales and sales training
  • Client advocacy
  • Communications

Certification

Saskpolytech Regina Campus; 2010-2011

Introductory Accounting 1

Introductory Accounting 2

Commercial Law

Timeline

Peer Support Volunteer

Prairie Sky Recovery Centre
06.2025 - Current

Store Manager

Modern Mattress
11.2024 - 03.2025

Assistant Manager

Ricki’s/Cleo Fashions
04.2024 - 11.2024

Selling Sales Manager

Ashley Furniture
09.2022 - 04.2024

Sales Associate

Konto Furniture
07.2021 - 07.2022

Sales Associate

Sleep Country Canada
10.2019 - 07.2021

Sales and Retail Manager

Nu Image Medical Esthetics
07.2018 - 10.2019

Co Owner

Skyline Home Furnishings
09.2010 - 12.2017

High School Diploma -

Greenall Highschool
Janell Fontaine