JANELL BROWN
Brampton,ON
Summary
Conscientious and compassionate people and culture professional with a drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures, promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Enhanced Bail Supervisor
John Howard Society of Peel, Halton
07.2017 - Current
- Co-facilitated employee wellness care/projects/events/presentations for organization with 75% increase in engagement
- Collaborated with leadership on recruitment strategies, professional development plans, performance management and employee engagement to improve retention
- Cultivate positive and supportive atmosphere by recognizing volunteers and students on placement efforts and supporting their experiences with organizational operations, resulting in 80% being hired full-time or on contract.
- Enhanced performance of students, resulting in consistently positive feedback, with 80% of students being hired caseworkers.
- Deliver feedback and monthly evaluations to volunteers, assign responsibilities based on knowledge and experience, ensuring they feel connected and working safely.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- I assisted with writing job postings and job descriptions for boards.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals
Facilitator
Tropicana Community Services
11.2014 - 07.2017
- Grew program and increased number of clients by 70% while meeting all ministry and funding standards
- Supervised placement students and provided training on facilitating groups, helping improve their professional interactions by 90%
- Built relationships with schools and community connections to promote program
- Captured and reported on program metrics, achieving high retention and participation rates
- Maintain effective record-keeping and statistical collection as mandated by various funders.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Provided leadership for placement students and volunteers, guiding day-to-day activities and facilitating positive environment.
Residential Relief Caseworker
Ellen House Residence of Elizabeth Fry Society
07.2013 - 06.2015
- Supervised 3-10 clients, facilitated groups, provided life skills activities and ensured safety of all clients
- Cultivated relationships and began building strong network with industry counterparts.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans
Education
Honors Graduate Certificate - Community And Social Services Management
Mohawk College
Hamilton04.2022
Diploma - Social Service Worker
Sheridan College
Brampton, ON04.2014
Bachelor - Criminology
Wilfrid Laurier University
Brantford, ON06.2013
Skills
- Provide management with retention strategies for critical roles and knowledge gaps for staff
- Assist in program innovation, effective service delivery, and novel ideas
- Interpersonal skills dealing with issues involving public, staff, professionals, and public institutions
- Built extensive relationships across multiple social service agencies and programs
- Providing on-call support, emergency support, problem-solving, consultation, resources, and guidance to front-line employees
- Supervised, interviewed, trained, coached, motivated, mentored, and guided professional development of students, volunteers, staff, and new staff
- Manage highly confidential and sensitive information in fast-paced environments
- Excellent presentation skills, conducting research, completing reports, advocating, effective communication skills at all levels, and organizational skills
- Motivating Performers
- Onboarding, Training and Development
- Learning Management
- Analytical and Critical Thinking
- Microsoft Office
- Strategic Planning
Certification
- Talent Management - LinkedIn
- Strategic Human Resources- LinkedIn
- Human Resources Job Structures and Design-LinkedIn
- Psychological First Aid- John Hopkins University
- Grantseeking- Charity Village
- De-Escalating Potentially Violent Situations- Crisis Trauma Resource Institute
Timeline
Enhanced Bail Supervisor
John Howard Society of Peel, Halton
07.2017 - Current
Facilitator
Tropicana Community Services
11.2014 - 07.2017
Residential Relief Caseworker
Ellen House Residence of Elizabeth Fry Society
07.2013 - 06.2015
Honors Graduate Certificate - Community And Social Services Management
Mohawk College
Diploma - Social Service Worker
Sheridan College
Bachelor - Criminology
Wilfrid Laurier University
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