Janell Billard
Hammonds Plains,NS
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Bank of Montreal
Halifax, Nova Scotia
05.2025 - Current
- Assisted customers with account inquiries and provided product information.
- Promoted bank services to enhance customer financial solutions and options.
- Handled customer complaints with professionalism and resolved issues promptly.
- Performed cash handling duties including counting currency, coins and checks.
- Maintained confidentiality of bank records, transactions and customer information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Early Childhood Educator Assistant
Kids and Company
Burlington, Ontario
06.2016 - 10.2024
- Assisted in maintaining a safe and nurturing classroom environment.
- Facilitated group activities that encourage teamwork and cooperation among children.
- Observed children's behavior to identify individual needs and progress.
- Collaborated with parents to discuss children's development and behavior.
- Organized educational materials and resources for daily activities.
- Organized play areas, toys, and other learning materials to promote creative play.
Cashier Supervisor
FreshCo
Burlington, Ontario
09.2015 - 10.2017
- Supervised cashier team to ensure efficient customer service.
- Trained new cashiers on POS systems and store policies.
- Managed cash handling procedures and balanced cash drawers daily.
- Addressed customer inquiries and resolved issues promptly.
- Ensured compliance with health and safety regulations within store operations.
- Greeted customers and responded to requests for information.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
Education
Advanced Diploma - Child And Youth Care
Mohawk College of Applied Arts And Technology
Hamilton, Ontario06-2022
High School Diploma -
M.M Robinson High School
Burlington, ON06-2016
Skills
- Account management
- Product promotion
- Cash handling
- Customer retention
- Administrative support
- Customer relationship management
- Communication skills
- Active listening
- Detail orientation
Timeline
Customer Service Representative
Bank of Montreal
05.2025 - Current
Early Childhood Educator Assistant
Kids and Company
06.2016 - 10.2024
Cashier Supervisor
FreshCo
09.2015 - 10.2017
Advanced Diploma - Child And Youth Care
Mohawk College of Applied Arts And Technology
High School Diploma -
M.M Robinson High School