Janeline Domingo
Surrey,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Strategic Aviation
Vancouver, BC
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Game Presenter
Evolution Gaming
New Westminster, BC
06.2019 - Current
- Assisted players with placing bets, educating on game rules to increase understanding.
- Learned and followed company procedures to maintain consistency and standards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Restaurant Team Member
Church’s Chicken
Barnaby River, NB
06.2018 - 08.2020
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
Post Secondary Diploma - Flight Attendant Program
Canadian Tourism College
Vancouver, BC12.2022
Bachelor In Business Management - Business Administration
STI College
Manila, Ph05.2017
Skills
- Data Collection
- Brand Representation
- Customer Service
- Coordination
- Microsoft Office Suite
- Customer Relationship Management (CRM)
Languages
English
Professional Working
Filipino
Native or Bilingual
Timeline
Customer Service Representative
Strategic Aviation
11.2023 - Current
Game Presenter
Evolution Gaming
06.2019 - Current
Restaurant Team Member
Church’s Chicken
06.2018 - 08.2020
Post Secondary Diploma - Flight Attendant Program
Canadian Tourism College
Bachelor In Business Management - Business Administration
STI College