Janel Anderson
Blackfalds,AB
Summary
Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.
Overview
10
10
years of professional experience
Work History
Associate Manager - Team Manager
Sutherland Global Services, UWI
07.2021 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Led employee relations through effective communication, coaching, training, and development.
Quality Analyst
Sutherland Global Services,UWI
06.2015 - 06.2020
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Education
University of the West Indies
01.2013
High School Diploma -
Oberlin High School
St. Andrew, Jamaica01-2012
High School Diploma - undefined
St. Hugh’s High School
01.2010
Skills
- Staff management
- Customer rapport
- Staff training and development
- Floor supervision
- Customer service
- Goal setting
- Team leadership
- Employee scheduling
- Employee performance evaluations
- Problem-solving
- Adaptability and flexibility
- Team building
Accomplishments
- Amazon’s Shining Star Award -2017
- Under16 Chess Champ2009
Languages
English
Native or Bilingual
Timeline
Associate Manager - Team Manager
Sutherland Global Services, UWI
07.2021 - Current
Quality Analyst
Sutherland Global Services,UWI
06.2015 - 06.2020
High School Diploma - undefined
St. Hugh’s High School
University of the West Indies
High School Diploma -
Oberlin High School
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