Hi, I’m
JANE KATHRYN VALENCIANO
Burnaby,BC
Growth demands a temporary surrender of security.
Gail Sheehy
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in a new industry to expand knowledge and work experience. Adept multitasker and ready to help the team achieve company goals.
Overview
16
years of professional experience
Work History
BPI-AIA, Philippines (formerly BPI-Philam Life Assurance Corp.), Taguig City, Philippines
Bancassurance Area Manager
03.2019 - 10.2021
Job overview
- Managed and developed sales executives and ensure that sales and persistency targets are met and exceeded.
- Act as coach and mentor to 12 team members and 70 bank partners.
- Act as lead in customer relationship management.
- Planned and implemented lead generating events such as life talks or digitally via webinars.
- Conceptualized and conducted training programs to up-skill bank partners and team members.
- Prepared and analyzed consolidated daily, weekly and monthly reports for management review.
- Kept area expenses within budget.
BPI-AIA, Philippines (formerly BPI-Philam Life Assurance Corp.), Makati City, Philippines
Shared Services Quality Officer
04.2016 - 03.2019
Job overview
- Developed and implemented operation's service level agreements.
- Managed complaint escalation process with at least 90% completion rate.
- Initiated regular monitoring and annual review for continuous improvement and ensure service quality.
- Analyzed regular reports to determine trends, areas for improvement and other data as required by management.
- Managed manpower capacity planning and turnaround time achievement.
- Conducted monthly billing validation and payment processing to service providers.
BPI-AIA, Philippines (formerly BPI-Philam Life Assurance Corp.), Taguig City, Philippines
Operations Specialist
09.2008 - 04.2016
Job overview
- Ensure accurate processing policy changes and timely payout of policy benefits to clients at 100%+ productivity rate.
- Tracked and analyzed reports to determine needed improvements.
- Spearheaded continuous process improvement strategies by streamlining daily workflow reducing turn-around-time by 2-3 days.
- Developed and updated tracking spreadsheets.
BPI-AIA, Philippines (formerly BPI-Philam Life Assurance Corp.), Makati City, Philippines
Customer Service Associate
10.2005 - 09.2008
Job overview
- Handled 50-60 clients customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
University of The Philippines in The Visayas , Iloilo City, Philippines
Bachelor of Science from Management
04.2004
University Overview
- Dean's List 2004
- Member of Theater Arts Guild
Skills
- Customer Service and Relationship Management
- Negotiation Skills
- Recruitment and People Development
- Operational Process Improvement
- Event and Project management
- Service Quality
- Issue and Complaint Resolution
- Data Entry and Maintenance
Special Skills
- Hosting and singing
- Communicate with hearing impaired/deaf individuals through basic sign language
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bancassurance Area Manager
BPI-AIA, Philippines (formerly BPI-Philam Life Assurance Corp.)
03.2019 - 10.2021
Shared Services Quality Officer
BPI-AIA, Philippines (formerly BPI-Philam Life Assurance Corp.)
04.2016 - 03.2019
Operations Specialist
BPI-AIA, Philippines (formerly BPI-Philam Life Assurance Corp.)
09.2008 - 04.2016
Customer Service Associate
BPI-AIA, Philippines (formerly BPI-Philam Life Assurance Corp.)
10.2005 - 09.2008
University of The Philippines in The Visayas
Bachelor of Science from Management
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