Jane Ivy Wachuka Karanja
Calgary,AB
Summary
I am a reliable, upbeat lady, well-versed in processing accurate sales transactions, providing superior customer service, travel and guest coordination.
Overview
13
13
years of professional experience
Work History
Sales Assistant
Floor Decor Kenya
08.2020 - 01.2024
- Promote products, accredited services and negotiating contracts to clients with the aim of maximizing profit.
- Establishing nes business and maintaining a good rapport.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Front Office Executive
Seasons Hotel And Lodges
10.2019 - 06.2020
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
- Worked closely with sales teams on promotional activities aimed at increasing hotel bookings during low occupancy periods.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed rapport with repeat guests, providing personalized service that fostered loyalty to the establishment.
- Managed filing system, entered data and completed other clerical tasks.
Sales Assistant
Emirates National Oil Company LLC, ENOC
08.2014 - 10.2018
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
Front Desk Receptionist
Red Fire Gourmet
04.2012 - 09.2013
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Customer Service Representative
Sueprint Agencies
01.2011 - 03.2012
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Zetech University
Nairobi, Kenya01.2010
Skills
- Time Management
- Organization
- Teamwork and Collaboration
- Problem-solving aptitude
- Organizational Skills
- Customer Assistance
- Interpersonal Skills
- Time management abilities
- Adaptable and Flexible
- Reliable and Responsible
Timeline
Sales Assistant
Floor Decor Kenya
08.2020 - 01.2024
Front Office Executive
Seasons Hotel And Lodges
10.2019 - 06.2020
Sales Assistant
Emirates National Oil Company LLC, ENOC
08.2014 - 10.2018
Front Desk Receptionist
Red Fire Gourmet
04.2012 - 09.2013
Customer Service Representative
Sueprint Agencies
01.2011 - 03.2012
High School Diploma -
Zetech University
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