Jane Franklyn Nag
New Delhi,Delhi
Summary
Enthusiastic and quick-learning Sociology post-graduate eager to launch a career in customer care. Possessing strong communication and problem-solving skills, with a passion for delivering superior customer experiences. While I am at the start of my professional journey, my academic background and dedication to excellence prepare me to contribute effectively in a dynamic, customer-focused environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
After-school Tutor
Neighbourhood's Children
10.2022 - 12.2023
- Provided personalized tutoring in all subjects to 6 neighborhood children up to Standard 7.
- Focused on building foundational skills, enhancing academic performance, and boosting students' confidence.
- Developed customized lesson plans and interactive learning activities to cater to individual student needs.
- Demonstrated strong communication and teaching skills, contributing to improved grades and understanding in students.
Volunteer
Help Age India
07.2007 - 08.2007
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Master of Arts in Sociology - Sociology
Delhi School of Economics, University of Delhi
06.2022
Bachelor of Arts in Sociology - Sociology
Jesus and Mary College, University of Delhi
08.2019
XII - Humanities - Humanities
Don Bosco Senior Secondary School
03.2016
X - High School -
Little Flower School
03.2014
Skills
- Customer Focus: Strong commitment to understanding and resolving customer issues, ensuring a positive experience
- Communication: Proficient in verbal and written communication, with a focus on clear, effective customer interactions
- Problem Solving: Skilled in analyzing situations and providing tailored solutions to meet customer needs
- Team Collaboration: Experienced in working effectively within teams to achieve shared goals
- Attention to Detail: Meticulous in following procedures and guidelines to ensure compliance and quality service
- Technology Proficiency: Workable knowledge of MS Office applications (Word, PowerPoint, Excel)
- Patience and Empathy
- Peer Tutoring
Certification
- Certificate of Regularity | Jesus and Mary College
- Certificate of 100% Attendance | Don Bosco Sr. Sec. School
- Participation in Educational Assessment by the University of New South Wales, Australia
References
Available upon request.
Languages
English
Full Professional
Hindi
Full Professional
Assamese
Native or Bilingual
Timeline
After-school Tutor
Neighbourhood's Children
10.2022 - 12.2023
Volunteer
Help Age India
07.2007 - 08.2007
Master of Arts in Sociology - Sociology
Delhi School of Economics, University of Delhi
Bachelor of Arts in Sociology - Sociology
Jesus and Mary College, University of Delhi
XII - Humanities - Humanities
Don Bosco Senior Secondary School
X - High School -
Little Flower School
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