Jane Elijah Mary Calay
North York,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Store Support Supervisor
Whole Foods Market
09.2022 - Current
- With successful experience in a fast-paced environment
- Hardworking team-player with expertise completing various awareness of customers and sustains a high performance team
- Full flexibility for a variety of shifts from Monday to Sunday
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Strong oral and written communication skills in English
CASHIER / ADMINISTRATIVE ASSISTANT
Pusateri's Fine Foods
06.2021 - 09.2022
- Also doubled as Barista and Cashier if needed
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Executed record filing system to improve document organization and management
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
BANK ACCOUNT OFFICER
BDO Unibank, Inc
08.2018 - 03.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Proven interpersonal, communication and problem resolution skills
- Worked flexible hours; night, weekend, and holiday shifts
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
- built exceptional client experiences, and is passionate and helped clients meet their needs and solve their concerns
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Identified sales opportunities and referred customers to branch partners in financial services
- Received loan and utility payments, sending funds to correct destinations
- Calculated fees due, interest and change for customer transactions.
CUSTOMER SERVICE ASOCIATE
Philippine Bank of Communications
03.2018 - 08.2018
- Maintained energy and enthusiasm within tight deadlines in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
BANCASSURANCE SALES EXECUTIVE
BPI-Philam Life Assurance Corporation
08.2017 - 03.2018
- Met with customers to provide information about available products and policies and exceeded revenue goals by 120% through generating new leads and identifying new clients
- Analyzed customer needs to provide customized insurance solutions.
- Conducted annual reviews of existing policies to update information
- Conducted Sales Training to new hires
- Maximized monthly sales target by 120%
- Educated clients on insurance policies and procedures.
Education
Graduate Diploma - Marketing Management And Professional Sales
Lambton College
Toronto, ON12.2022
Bachelor of Arts - History
University of Santo Tomas
06.2017
Skills
- Supply Inventory Control
- Customer Interaction
- Multitasking and Time Management
- Flexible Work Schedule
- Computer Proficiency
- Research and Analytical Skills
- knowledgeable in Excel, CRM
- Employee Training
- Client Account Management
- Loan Application Management
- Credit Check Knowledge
Timeline
Store Support Supervisor
Whole Foods Market
09.2022 - Current
CASHIER / ADMINISTRATIVE ASSISTANT
Pusateri's Fine Foods
06.2021 - 09.2022
BANK ACCOUNT OFFICER
BDO Unibank, Inc
08.2018 - 03.2021
CUSTOMER SERVICE ASOCIATE
Philippine Bank of Communications
03.2018 - 08.2018
BANCASSURANCE SALES EXECUTIVE
BPI-Philam Life Assurance Corporation
08.2017 - 03.2018
Graduate Diploma - Marketing Management And Professional Sales
Lambton College
Bachelor of Arts - History
University of Santo Tomas
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