Jan Edmark Arieta
Brampton
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative | Ivari Insurance
DXC Technology
02.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided clear and concise explanations of insurance policies, guiding clients through contractual obligations.
Sales Development Representative
Vidyard
06.2022 - 09.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Used LinkedIn and CRM tools to research, qualify, and cold-call prospects from C-level to mid-level decision-makers.
- Created and personalized 100+ video pitches to engage potential clients and increase response rates.
Shift Coordinator
Burger King
03.2016 - 06.2022
- Evaluated ongoing employee training requirements based on observed performance gaps and coordinated the delivery of necessary training programs to address identified needs.
- Coordinated cross-departmental collaboration for seamless operations during shifts.
Education
Diploma - Full Stack Web Development
Lighthouse Labs
Toronto, ON01-2025
Diploma - Tech Sales
Uvaro Sales Career Accelerator
Toronto05-2022
Skills
- Cold calling
- BANT Qualification
- ICP Development
- Lead qualification
- CRM management
- Call center experience
- SQL, Python, PostgreSQL
- Javascript, React, Git
Timeline
Customer Service Representative | Ivari Insurance
DXC Technology
02.2023 - 07.2024
Sales Development Representative
Vidyard
06.2022 - 09.2022
Shift Coordinator
Burger King
03.2016 - 06.2022
Diploma - Full Stack Web Development
Lighthouse Labs
Diploma - Tech Sales
Uvaro Sales Career Accelerator
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