Janecia Alexis
Ottawa,Canada
Summary
Undergraduate student in Psycholinguistics and Communication Differences at Carleton University. Experience in customer service with roles in accounting and inventory management. Proficient in Microsoft Word and Excel, written communication and mathematics.
Overview
1
1
year of professional experience
Work History
Reservations Assistant
True Blue Bay Resort Grenada (Internship)
Saint George's, Grenada
05.2018 - 06.2018
- Enhanced customer satisfaction by efficiently handling reservation inquiries and bookings.
- Collaborated with front desk staff to ensure seamless guest experiences from reservation to checkout.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Front Desk Assistant
Laluna Hotel (Internship)
Grand Anse, Grenada
05.2017 - 07.2017
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Ensured accurate billing procedures by diligently reviewing charges, processing payments, and generating detailed invoices upon checkout.
Library Assistant
Grenada Community Library
Saint George's, Grenada
01.2017 - 03.2017
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Promoted literacy and reading enjoyment by assisting in after-school programs
Education
Bachelors of Arts - Linguistics
Carleton University
Ottawa, ON06.2024
Associates Degree - Hospitality Studies
T.A Marryshow Community College
Saint George's, Grenada06.2018
Skills
- Office Administration
- Business law
- Attention to Detail
- Written Communication
- Customer Service
- Accounts Management
Languages
English
Native or Bilingual
French
Limited Working
Korean
Limited Working
Spanish
Elementary
Hobbies and Interests
- Reading
- Writing
- Learning languages
Timeline
Reservations Assistant
True Blue Bay Resort Grenada (Internship)
05.2018 - 06.2018
Front Desk Assistant
Laluna Hotel (Internship)
05.2017 - 07.2017
Library Assistant
Grenada Community Library
01.2017 - 03.2017
Bachelors of Arts - Linguistics
Carleton University
Associates Degree - Hospitality Studies
T.A Marryshow Community College