Jane Apple Layugan
Edmonton,Canada
Summary
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Work Practicum
02.2024 - 03.2024
- Greet and register the patient
- Scheduling and confirming client appointment
- Redirect or escort the patient to their respective areas
- Addressing patient concerns in person or over the phone
- Assisting the doctor by taking patient vital signs
- Receiving payments, recording them in patient’s records, and issuing a receipts
- Performed various administrative tasks by filing, copying, and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Health Care Aide
Extendicare Eaux Claires
05.2022 - 10.2023
- Provide personal care for elderly people
- Assisted clients in bathing, toilet use, personal grooming, and dressing
- Assisted client with basic movement and mobility
- Frequently commended for maintaining the safety, respect, and dignity of client
- Sanitize the tables and chairs before and after use
Store Supervisor
Tim Hortons
10.2023 - 04.2024
- Greet customers and take orders
- Prepare menu items according to each customer's specifications
- Follow up and ensure resolution of guest-related issues as needed
- Coordinate and delegate task
- Ensure quality production and service standards are met
- Create safe, efficient and professional environment for customers and employees
- Sanitize the tables and chairs
Store Manager
Tim Hortons
12.2019 - 05.2022
- Inventory bi-weekly to monitor all the products
- Motivate co-workers to meet goals and objectives
- Follow daily cash procedures and assist with financial reporting
- Maintain productive, safe work environment
- Prioritize duties to organize multiple tasks to maximize efficiency
- Complete all shift requirements to meet assigned deadlines
- Greet customers and take orders
- Ensure complete customer satisfaction by asking for feedback
- Prepare menu items according to each customer's specifications
Printing Clerk
Work Practicum
04.2016 - 06.2016
- Use web base software UTF (Universal Transcript Format) to process transcripts
- Save transcripts alphabetically as pdf and zip file in local server
- Proofread title page, index page, certificate of order, and audio certificate for accuracy
- Match information of invoice with transcript statistics page and main order
- Update transcript management services database in UTF
- File completed orders numerically
- Use best judgement to prioritize workload
- Maintain high standard of accuracy expected within office
- Maintain confidentiality of personal information following FOIP and IPA regulations
Education
Medical Office Administration -
CDI College
Calgary, AB04.2023
Health Care Aide -
Makami College
Edmonton, AB04.2022
Secondary School in Business English and Business Communication -
Campbell College
Edmonton, AB06.2016
Systems Technology Institute -
Cavite City
05.2012
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- Medical reception
- Attention to detail
- Medical terminology
- Positive attitude
- Appointment management
- Patient scheduling
- Medical records management
- Clinical medical assistance
Languages
English
Professional Working
Certification
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Medical Office Assistant
Work Practicum
02.2024 - 03.2024
Store Supervisor
Tim Hortons
10.2023 - 04.2024
Health Care Aide
Extendicare Eaux Claires
05.2022 - 10.2023
Store Manager
Tim Hortons
12.2019 - 05.2022
Printing Clerk
Work Practicum
04.2016 - 06.2016
Health Care Aide -
Makami College
Secondary School in Business English and Business Communication -
Campbell College
Systems Technology Institute -
Cavite City
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
- Basic Life Support (BLS) Certification - American Heart Association.
Medical Office Administration -
CDI College
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