Jane Vogel
East Garafraxa,ON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
Franchise Partner
Self Employed
Orangeville
06.2009 - 07.2024
- Set ambitious goals for Consultants to drive performance and exceed business targets
- Generated performance assessment reports and made necessary adjustments
- Utilized various promotional channels to expand the customer base and increase market share.
- Consistently upheld internal standards and productivity objectives, leading to successful sales goal attainment
- Facilitated communication of promotion directives in staff meetings for team of 25
- Handled a variety of internal and customer-related challenges, driving effective resolutions
- Maximized customer satisfaction and streamlined procedures in collaboration with staff, driving bottom-line profitability
- Ensured the successful onboarding of new employees by recruiting, hiring, training, and evaluating them.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
- Spearheaded training initiatives to improve employee performance and bottom-line business results
- Reviewed employee performance every quarter and delivered constructive feedback to improve weaknesses
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops
- Met with each associate to establish realistic monthly sales goals.
- Assisted in the preparation of legal documents related to franchising activities such as licensing agreements, andnon-disclosure agreements.
- Prepared reports detailing performance metrics of existing franchises across different regions.
Warehouse Distribution Manager
Carlton Cards
Brampton
06.1999 - 05.2009
- Trained staff on material handling processes to reduce shipping times
- Drafted budgets, monitored warehouse costs and reduced expenses by 20%
- Improved efficiency by 30% through supervision of 100 staff working in warehouse
- Improved customer satisfaction by finding creative solutions to problems
- Created agendas and communication materials for team meetings
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Recognized by management for providing exceptional customer service
- Provided advice and interpretation of labor relations policies and agreements to enhance company positions
- Researched disciplinary and grievance issues and recommended optimal courses of action
- Taught frontline leadership how to improve labor and management interactions thereby reduce grievances and arbitration needs.
Education
Business -
Sheridan College
Brampton05.1990
Skills
- Customer service
- Issue and conflict resolution
- Planning and coordination
- Team building
- Relationship development
- Team management
- Problem resolution
- Operations Management
- Human Resources
- Organizational Development
- Administrative Management
- Employee Development
- Performance Improvement
- Customer Retention
- Schedule Management
- Financial Oversight
- Customer Service Management
Accomplishments
- Built a Business from the ground up.
- Coached new to the Travel Industry on how to build a Business. Resulting in 6M in sales
- Promoted travel deals, special offers and valuable discounts to clients through email, phone call, and monthly newsletters, which helped to increase sales volumes.
Timeline
Franchise Partner
Self Employed
06.2009 - 07.2024
Warehouse Distribution Manager
Carlton Cards
06.1999 - 05.2009
Business -
Sheridan College
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