Jane Sutton
Mississauga,ON
Summary
Dynamic sales professional with proven expertise at Hallmark Cards & Gifts, excelling in customer service and inventory management. Recognized for fostering strong customer relationships and enhancing store appeal, leading to increased repeat business. Adept at problem-solving and teamwork, ensuring a positive shopping experience while maintaining operational efficiency.
Overview
21
21
years of professional experience
Work History
Sales Associate
4c's Gems & Jewellery
11.2003 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Hallmark Cards & Gifts
09.1998 - 10.2003
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Cawthra Park Secondary School
Mississauga, ON06-1989
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
Loss prevention training.
Received customer service award.
Completed train for retail improvement seminar.
Received sales award.
Languages
English
Full Professional
Timeline
Sales Associate
4c's Gems & Jewellery
11.2003 - 09.2019
Store Manager
Hallmark Cards & Gifts
09.1998 - 10.2003
High School Diploma -
Cawthra Park Secondary School
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