Hi, I’m
JANE S. OMILLENG
Dryden,Canada
Summary
Dedicated room attendant with over 9 years of experience delivering exceptional service to hotel guests. Proven ability to exceed room preparation standards while effectively addressing guest needs and ensuring high levels of satisfaction. Well-organized team player committed to creating tidy and welcoming environments, eager to leverage extensive housekeeping expertise in diverse work settings. Passionate about enhancing guest experiences through meticulous attention to detail and a strong work ethic.
Overview
9
years of professional experience
Work History
Comfort Inn
Room attendant
07.2024 - Current
Job overview
- Maintain quality rooms and cleanliness within the hotel perimeter
- Make beds
- Replenish amenities and towels
- Sweep and mop floors
- Collect garbage
- Wipe the patio glass doors, mirrors and windows
- Vacuum hallways and carpets
- Sweep and mop stairwells
- Dust and disinfect furniture
- Perform laundry for dirty linen, towels, rugs, shower curtains and dry them afterwards
- Fold the clean linen and towels and stack them in designated places
- Fulfill guests' requests timely and answer their queries politely
- Report damages or any problems in the room
Venetian Macao Hotel Management Limited
Hotel Room Attendant
07.2023 - 07.2024
Job overview
- Keeping hotel suites clean, tidy and well-maintained
- Sweep and mop the floor
- Dust furniture
- Make beds
- Change linen
- Distribute towels and toiletries
- Replenish amenities and minibar
- Clean, disinfect and polish bathroom fixtures and appliances
- Attend to guests' requests and queries
- Report room status and defects
- Pickup debris and empty trash cans
Omilleng's Sari-sari store
Owner
11.2020 - 05.2023
Job overview
- Oversee the overall operation of the store daily
- Outsource, market and price products
- Serves customers efficiently
- Maintain cleanliness and order within and outside my store's premises
- Record sales daily
- Pay taxes, water and electrical bills on time
- Stocks inventory
Venetian Cotai Hotel Management Limited
Transport Coordinator
02.2015 - 05.2020
Job overview
- Responsible for overseeing bus schedules
- Record buses' schedules, departure time and number of on-board passengers
- Monitor buses' condition
- Refer and report guests' inquiries, complaints and feedbacks to appropriate departments
- Ensure accurate number of guests on board
Venetian Cotai Hotel Management
Room attendant
09.2007 - 02.2015
Job overview
- Responsible for taking care of hotel suites' general cleanliness and maintenance
- Make beds
- Change linen and towels
- Replenish amenities
- Notify supervisor on any damages, safety issues and potential hazards
- Deal with guest's complaints and requests with professionalism and patience
- Mop floors
- Vacuum carpets and corridors
- Empty trash bins
- Dust furniture
Education
Benguet State UniversityLa Trinidad, Benguet, Philippines
Bachelor of Science from Agricultural Education
01-2004
Skills
- Adaptable, flexible
- Detail-oriented
- Independent
- Organized
- Room cleaning
- Problem solving
- Multitasker
- Cleaning techniques
- Teamwork
- Linen handling
Hobbies and Interests
- Mountain hiking
- Sight-seeing
- Country and gospel music
- Drawing
- Watching adventure and action movies
- Browsing the internet
Awards And Acknowledgements
- Top 5 nominee for 2014 Impressive Performance Award
- Grazie and 'Thank you' awardee from Venetian housekeeping director for hospitality and professional services
Timeline
Room attendant
Comfort Inn
07.2024 - Current
Hotel Room Attendant
Venetian Macao Hotel Management Limited
07.2023 - 07.2024
Owner
Omilleng's Sari-sari store
11.2020 - 05.2023
Transport Coordinator
Venetian Cotai Hotel Management Limited
02.2015 - 05.2020
Room attendant
Venetian Cotai Hotel Management
09.2007 - 02.2015
Benguet State University
Bachelor of Science from Agricultural Education