Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

JANE SHAW

Belwood,ON

Summary

Adept individual with more than 14 years working as an Account Manager for $2M revenue-generating business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organizational goals. Hardworking, detail oriented, team player and passionate job seeker with strong organizational and communication skills eager to secure a leadership position. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hoping to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Manager

Shaw Trades
01.2014 - Current
  • Manage and motivate employees to be productive and engaged in work.
  • Accomplish multiple tasks within established timeframes.
  • Maintain professional, organized, and safe environment for employees and patrons.
  • Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitor and analyze business performance to identify areas of improvement and make necessary adjustments.
  • Communicate clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Control costs to keep business operating within budget and increase profits.
  • Develop and maintain relationships with customers and suppliers through account development.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Manage accounts receivables and payables.

Account Manager

Wellington Waterloo Community Futures
07.2009 - Current
  • Maintain effective daily accounting and invoicing for the organization
  • Build and strengthened long-lasting client relationships.
  • Facilitate client satisfaction and renewed customer relations.
  • Monitor client accounts to maintain accurate payments and files.
  • Evaluate client needs and develop tailored solutions to assist clients with loan accounts.
  • Consult with businesses to supply accurate product and service information.
  • Stay current on company offerings and industry trends.
  • Serve customers with knowledgeable, friendly support.
  • Present professional image consistent with company's brand values.
  • Collaborate with managers to provide customer feedback, issues and concerns and recommend changes to meet emerging trends.
  • Keep detailed records of daily activities through loan database.
  • Contribute to organization objectives.
  • Develop and maintain strong working relationships with professionals within assigned territory.
  • Field customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Prepare and distribute amortization schedules, loan balance reports and legal documents to loan recipients.
  • Review and submit monthly client loan payments through financial AFT systems to streamline processes.
  • Work with FedDev to submit quarterly, semi-annually and annually performance reports, operating claims and KPI's. to reach organizational targets, consistently.
  • Collaborate with other offices to provide effective solutions and services to clients.

Beauty Salon Owner

Jane's Place
01.1998 - Current
  • Prepare bank deposits and handle business sales, returns and transaction reports daily.
  • Introduce new methods, practices, and systems to reduce turnaround time.
  • Create services to compliment seasons.
  • Organize and attend trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Schedule and provide in-house accounting for sales and customer services.
  • Perform efficient, safe and quality aesthetic services.

Education

Business Administration

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
2020

Aesthetics

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
1998

Skills

  • Performance Management
  • Time Management
  • Financial Management
  • Business Development
  • Policy Implementation
  • Business Administration
  • Operations Management
  • Expense Tracking
  • Verbal and Written Communication
  • Key Performance Indicators
  • Strategic Planning
  • Event Planning

Accomplishments

  • Proficient in using Microsoft Excel, Microsoft Word, Sage Business Online Accounting, QuickBooks, Faa$Bank, Microsoft Sharepoint
  • Used Microsoft Excel to develop tracking spreadsheets for reporting purposes.
  • Professionally promote positivity, inclusivity, diversity and equity.
  • Organized and achieved successful community events (ie: Drive Thru Chicken BBQ, VBS and fundraisers)
  • Achieved communication steps and leadership through ToastMasters.
  • Supervised a team of 1 to 15 volunteers, along with 14 children aged 4-13 at the community Vacation Bible School
  • Recorded, prepared and distribute monthly meeting minutes, agendas and correspondence

Certification

Certified Professional Bookkeeper

Certificates with:

  • Business Financial Statement Analysis
  • Developmental Lending
  • Strategic Planning
  • Non-Profit Boards
  • Volunteer Engagement
  • Writing Effective Policies & Procedures



Additional Information

Centre Wellington Chamber of Commerce Board of Directors & Executive

Fergus Agricultural Society Board of Directors

Unified Board Chair and Finance Committee member at St. John's United Church, Belwood

Past President and Member, Centre Wellington Toastmasters

Organize fundraisers and events



Timeline

Manager

Shaw Trades
01.2014 - Current

Account Manager

Wellington Waterloo Community Futures
07.2009 - Current

Beauty Salon Owner

Jane's Place
01.1998 - Current

Business Administration

Conestoga College Institute of Technology And Advanced Learning

Aesthetics

Sheridan College Institute of Technology And Advanced Learning

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