Jane San Jose Clayton
Maple Ridge,BC
Summary
Compassionate and results-driven mental health and disabilities professional with a proven track record of providing high-quality care to youth and adults facing multiple barriers, including mental health, and substance use challenges. Recognized for exceptional productivity and efficiency in task execution. Highly skilled in crisis intervention, case management, and therapy planning, with a solid foundation in empathy, communication, and resilience. Committed to supporting individuals through complex challenges by fostering positive outcomes, and connecting them to employment, community resources, and long-term support networks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Adult Day Service Manager
Milieu Family Service
Surrey, BC
12.2024 - Current
- Collaborated with other professionals to coordinate care for clients with complex needs.
- Ensured compliance with all regulations pertaining to Mental Health Case Management services.
- Engaged in outreach activities within the community to promote awareness of mental health issues.
- Supported family members by providing information on local support groups.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Organized group activities to provide socialization opportunities for clients.
- Conducted home visits to assess the safety of living environments for client
- Reviewed monthly financial statements for accuracy and completeness.
- Reviewed contracts, agreements, and other legal documents for accuracy and compliance with regulations.
Community Mental Health Worker
Fraserside Community Services Society
Surrey, BC
12.2022 - Current
- Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
- Referred clients to external resources for additional support.
- Promoted suicide awareness by conducting proactive assessments and implementing interventions.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Developed and optimized treatment plans to help clients continue to progress.
- To assist clients to promote use of harm reduction kit.
Employment Specialist/Vocational Rehabilitation Counselor
Milieu Family Services
Surrey, BC
03.2019 - 12.2024
- Performed assessments to determine individual limitations and strengths.
- Connected individuals with relevant community resources, and coordinated referrals.
- Assisted clients with enhancing skills in areas such as job searching, interviewing, and business and personal etiquette.
- Helped individuals address disabilities, and put together career plans.
- Reviewed and clarified case notes, processed daily case work assignments and document retention, and conducted record searches to support field investigators.
- Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical, and crime prevention needs.
- Established long- and short-term goals for therapeutic services to encourage patient progress.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes, and helping to train others.
Community Support Worker Youth and Adult Programs
Milieu Family Service
Delta, BC
03.2019 - 12.2022
- Developed and maintained relationships by modeling prosocial behaviors in community.
- Managed caseload hours and established routines to support and provide quality care.
- Able to use sharevision for all contact logs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Supported individuals with facility-based planned activities in home and community settings.
- Followed and evaluated individualized support care plans to increase personal development.
- Administered medication in accordance with house guidelines to patients, tracking it on daily MAR.
Private Care Provider
Rosewood Care Facility
Langley, BC
07.2016 - 02.2019
- Coordinated local travel arrangements and accommodations on behalf of clients.
- Assisted patients with bladder and bowel needs by helping to restroom, commode and changing pull ups.
- Educated families and patients on potential plans for primary care, including hygiene and meal planning options.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Organized personal and professional calendars.
- Led physical therapy activities such as light stretches to help patients regain range of motion, build muscle and heal injuries.
- Prepared food and helped patients eat to support healthy nutrition.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
- Liaised between doctors and patients about care plans, progress and changing health conditions.
Pharmaceutical Store Manager
Plastic Surgi Center
Doha, Qatar
02.2009 - 03.2011
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Attended departmental meetings, providing feedback to enhance future performance.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Created agendas and communication materials for team meetings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Performed site evaluations, customer surveys and team audits.
Private Duty Nurse
Al Emadi Hospital
Doha, Qatar
11.2007 - 01.2010
- Obtained medical assistance, equipment and community resources for optimal patient success with medical interventions.
- Recorded care information accurately and completely in electronic data systems.
- Maintained optimal ventilator settings and operations to meet patient care needs.
- Reported abnormal findings to case manager and physician for immediate intervention orders.
- Assessed signs and symptoms indicating physiologic and psychosocial changes in patient's condition.
- Performed wound care, monitored catheters and recorded food and fluid intake.
- Reported patient assessment findings and physical and psychosocial responses to nursing intervention for progress towards care goals.
- Tracked nursing data for care provided to document progress and outcomes for established goals.
- Gathered entire medical histories and information to update medical records.
- Facilitated medication management, including education and monitored for side effects in collaboration with providers.
- Developed and adapted individualized treatment plans according to patient recovery goals.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Counseled caregivers and families on end-of-life planning and educated on patient care options.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
- Evaluated and adjusted life support equipment, tubing and peripheral devices providing critical assistance to fragile patients.
Education
Bachelor of Science - Nursing
Ago Medical And Educational Centre
Legaspi, Philippines3 2008
Skills
- Community outreach
- Client goal planning
- 9 years of good customer service
- 12 years of good leadership
- Strong community skills
- Ability to do the task accordingly and on timely manner
- Ability to handle critical situation and decision making
- Proficient in MS word, powerpoint and outlook
- Ability to do multi tasking in time, sufficient way
- Ability to operate hospital machineries and eager to learn in according to what machine needs to be use on different scenarios
- Clinical Documentation
- Quality assurance controls
- Team management
Certification
- First Aid/CPR AED
- Philippine Red Cross certificate
- Philippine Nurse Association
- CPR A, B and C
- WHIMIS
- Food Safe
- Naloxone Training Certificate
- MANDT Instructor Certificate
Timeline
Adult Day Service Manager
Milieu Family Service
12.2024 - Current
Community Mental Health Worker
Fraserside Community Services Society
12.2022 - Current
Employment Specialist/Vocational Rehabilitation Counselor
Milieu Family Services
03.2019 - 12.2024
Community Support Worker Youth and Adult Programs
Milieu Family Service
03.2019 - 12.2022
Private Care Provider
Rosewood Care Facility
07.2016 - 02.2019
Pharmaceutical Store Manager
Plastic Surgi Center
02.2009 - 03.2011
Private Duty Nurse
Al Emadi Hospital
11.2007 - 01.2010
Bachelor of Science - Nursing
Ago Medical And Educational Centre